We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-4704659
25 Mar 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4704659 The complaint Miss S is unhappy with how Bank of Scotland plc trading as Halifax (BoS) handled her chargeback claim for a faulty car. What happened In June 2022, Miss S used her debit card on her Bank of Scotland (BoS) account to make payments of £295 and £4,295 to buy a second... (5 pages)View decision -
Decision Reference DRN-4619652
25 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4619652 The complaint Mr E has complained that Bank of Scotland plc (“Halifax”) mis-sold him a fee-paying Ultimate Reward Current Account (“URCA”) in September 2010. Mr E says that the account was mis-sold because he says he was told that upgrading his account to an URCA was the only w... (2 pages)View decision -
Decision Reference DRN-4496959
25 Mar 2024 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-4496959 The complaint Mr K has complained about the quality of a car he acquired under a hire purchase agreement with BMW Financial Services (GB) Limited (BMWFS). What happened In March 2022 Mr K acquired a new electric car under a hire purchase agreement with BMWFS. The car cost aroun... (3 pages)View decision -
Decision Reference DRN-4633948
25 Mar 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4633948 The complaint Mr R states that the advice given by Pi Financial Ltd (Pi) in respect of his pension was negligent and he has lost out financially as a result. The complaint has been submitted on behalf of Mr R by a claims management company (CMC) but to keep things simple, all c... (7 pages)View decision -
Decision Reference DRN-4385630
25 Mar 2024 Society of Lloyd's Not upheldInsuranceDRN-4385630 The complaint Mr B is complaining about the way Society of Lloyd's (SOL) has handled a claim he made on his commercial property insurance policy. SOL has appointed another company to act on its behalf, but for ease of reference I shall refer to anything that that company s... (4 pages)View decision -
Decision Reference DRN-4660799
25 Mar 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-4660799 The complaint Mr B says AXA Insurance UK Plc wrongly held him at fault for an accident after he made a claim on his motor insurance policy. What happened Mr B told AXA that when the accident happened on 30 July 2023 he had indicated to enter the left-hand lane in front of a bus... (2 pages)View decision -
Decision Reference DRN-4550327
25 Mar 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4550327 The complaint Mr W is unhappy AXA PPP Healthcare Limited declined his claim on his group private medical insurance policy. What happened Mr W suffers from a condition called Peyronie’s disease. He began having consultations and diagnostic tests for his condition in 2022. AXA co... (4 pages)View decision -
Decision Reference DRN-4376772
25 Mar 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4376772 The complaint Mr C is complaining Royal & Sun Alliance Insurance Limited (RSA) has declined a claim he made against his landlord insurance policy. He’s also unhappy with the length of time it took to make the decision it did. What happened In November 2022 Mr C contacted RS... (3 pages)View decision -
Decision Reference DRN-4669294
25 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4669294 The complaint Mr W is unhappy that Bank of Scotland plc, trading as Intelligent Finance made the decision to no longer provide current accounts. What happened Mr W holds an offset mortgage with Intelligent Finance. Mr W also holds a savings account and held a current account wi... (3 pages)View decision -
Decision Reference DRN-4513558
25 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4513558 The complaint Mr G is complaining about Lloyds Bank PLC because he doesn’t agree with the way it adds transactions to his monthly credit card statements. He’s also unhappy with the way his complaint was handled, saying the bank only tried to call him once to discuss his concern... (2 pages)View decision
