We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4777177
29 Jul 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4777177 The complaint Mr D complains about the settlement payment he was offered by Advantage Insurance Company Limited (Advantage) following the theft of his car, under his motor insurance policy. What happened Mr D’s car was stolen. He made a claim to Advantage, which it accepted.... (3 pages)View decision -
Decision Reference DRN-4934795
29 Jul 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4934795 The complaint Mr M complains about the length of time it took Mitsubishi HC Capital UK Plc trading as Novuna Vehicle Solutions (“Novuna”) to resolve an issue with a car supplied to him under a hire agreement. What happened In February 2021, Mr M leased a brand-new car using ... (4 pages)View decision -
Decision Reference DRN-4891742
29 Jul 2024 Madison CF UK Limited UpheldBanking and PaymentsDRN-4891742 The complaint Mr F complains that Madison CF UK Limited trading as 118 118 Money allowed him to use a credit card which should have been closed. What happened Mr F held a credit card account with 118 118 Money. In 2020 the account fell into arrears. On 11 December 2020 118 1... (2 pages)View decision -
Decision Reference DRN-4885400
29 Jul 2024 British Gas Insurance Limited Not upheldInsuranceDRN-4885400 The complaint Mr and Mrs R’s complaint is about the service provided under a central heating insurance policy with British Gas Insurance Limited. Mr R has been the main correspondent on the complaint, so I will mainly refer to him throughout this decision. What happened Mr a... (6 pages)View decision -
Decision Reference DRN-4934630
29 Jul 2024 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4934630 The complaint Mr S complains about the service received by Sainsbury’s Bank Plc (“Sainsbury’s”) when trying to access funds held in a dormant account he’d discovered with it. In particular, he says Sainsbury’s are unfairly asking him to supply documents that are unachievable... (4 pages)View decision -
Decision Reference DRN-4930806
29 Jul 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4930806 The complaint Mr S has complained about the total loss settlement he received when he made a claim under his motor trade insurance policy. He also complained about the management of his claim. The insurer of Mr S’s policy is Accredited Insurance (Europe) Ltd (AIE). What ha... (3 pages)View decision -
Decision Reference DRN-4928771
29 Jul 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4928771 The complaint Mr and Mrs B complain because Inter Partner Assistance SA (‘IPA’) said it could no longer provide cover for a holiday under their travel insurance policy. All references to IPA include the agents appointed to handle policy enquires and claims on its behalf. Wha... (4 pages)View decision -
Decision Reference DRN-4916940
29 Jul 2024 Capita Life & Pensions Regulated Services Limited UpheldPensions and AnnuitiesDRN-4916940 The complaint Mr V has complained about a transfer of his self invested personal pension (SIPP) to a small self-administered scheme (SSAS) in 2014. Mr V’s SSAS was subsequently used to invest in an overseas property investment which appears now to have little value. Mr V say... (15 pages)View decision -
Decision Reference DRN-4930605
29 Jul 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4930605 Complaint Mr C has complained about personal loans Oakbrook Finance Limited (trading as “Likely Loans”) provided to him. He says that these loans were unaffordable and shouldn’t have been provided. Mr C is being assisted in his complaint by a claims management company (“CMC... (3 pages)View decision -
Decision Reference DRN-4841258
29 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4841258 Complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In August 2019, Moneybarn ... (3 pages)View decision
