We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
-
Decision Reference DRN-5327449
14 Feb 2025 First Central Underwriting Limited Not upheldInsuranceDRN-5327449 The complaint Mr F complains that First Central Underwriting Limited (First Central) avoided his car insurance policy and refused to pay his claim. What happened Mr F took out a car policy with First Central through a price comparison site in January 2022. Mr F’s policy ren... (5 pages)View decision -
Decision Reference DRN-5022584
14 Feb 2025 ARAG Legal Expenses Insurance Company Limited Not upheldInsuranceDRN-5022584 The complaint Mrs B complains that ARAG Legal Expenses Insurance Company Limited (ARAG) unfairly declined two home emergency claims. Mrs B’s policy is underwritten by ARAG, which previously operated as DAS Legal Expenses Insurance Company Limited (DAS LEI). Her policy docume... (3 pages)View decision -
Decision Reference DRN-5306050
14 Feb 2025 M&G Investment Management Limited Not upheldInvestmentsDRN-5306050 The complaint Mrs P is unhappy that M&G Investment Management Limited trading as M&G Investments (“M&G”) cannot locate her life assurance policy. What happened In April 1976, Mrs P purchased an M&G Trust (Assurance) Limited policy. She still has the certifica... (2 pages)View decision -
Decision Reference DRN-5228614
14 Feb 2025 National Savings and Investments Not upheldBanking and PaymentsDRN-5228614 The complaint Mrs L has complained that National Savings & Investments (“NS&I”) failed to inform her that, when she reinvested the proceeds of a Guaranteed Investment Bond (GIB) into another GIB, she’d receive a different amount of interest. What happened Mrs L held ... (2 pages)View decision -
Decision Reference DRN-5331927
14 Feb 2025 ClearBank Limited Not upheldBanking and PaymentsDRN-5331927 The complaint Miss O is a sole trader, trading as B. She complains that ClearBank Limited won’t refund a payment she didn’t make. ClearBank partners with Tide to provide accounts for its customers. For ease, I’ve generally referred to ClearBank in my decision – except when q... (4 pages)View decision -
Decision Reference DRN-5326890
14 Feb 2025 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-5326890 The complaint Mr W has complained about a transfer of his Zurich Assurance Ltd personal pension to a small self-administered scheme (“SSAS”) in June 2015. Mr W’s SSAS was subsequently used to invest in The Resort Group (“TRG”), an investment in hotel property in Cape Verde, ... (14 pages)View decision -
Decision Reference DRN-5318413
14 Feb 2025 Metro Bank PLC UpheldBanking and PaymentsDRN-5318413 The complaint Mr S complains that Metro Bank PLC (“Metro”) won’t refund the money he lost when he fell victim to a scam. What happened Mr S invested £14,000 in a company called Buy2let/Raedex Consortium Ltd – “R” in 2020. His understanding of the investment was that it would... (7 pages)View decision -
Decision Reference DRN-5024831
14 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5024831 The complaint Mr C complains about Healthcare Finance Limited’s (HFL) response to his claim brought under section 75 Consumer Credit Act 1974 (s.75) in respect of dental aligner treatment he bought using a fixed sum loan from it. What happened In March 2023 Mr C bought a cou... (4 pages)View decision -
Decision Reference DRN-5267890
14 Feb 2025 Barclays Bank UK PLC Not upheldMortgagesDRN-5267890 The complaint Miss A complains that Barclays didn’t calculate interest on her offset mortgage correctly. Miss A asks that Barclays apologises, evidences the interest she should have paid, refunds overpaid interest and pays interest on her savings account. What happened Miss ... (4 pages)View decision -
Decision Reference DRN-5111923
14 Feb 2025 Northern Trust Global Services SE Not upheldInvestmentsDRN-5111923 The complaint Mr M complains that Northern Trust Global Services SE failed to meet its responsibilities as depositary of the Woodford Equity Income Fund (WEIF). What happened Mr M invested just over £148,480 in the WEIF in January 2017 via his SIPP and sold £10,000 later on.... (9 pages)View decision
