We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4932953
26 Jul 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4932953 The complaint Ms C has complained about a transfer of her Scottish Equitable Plc trading as AEGON (Scottish Equitable) personal pension to a small self-administered scheme (SSAS) in 2014. Ms C’s SSAS was subsequently used to invest in storage pods and parking spaces. The inv... (21 pages)View decision -
Decision Reference DRN-4903394
26 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4903394 The complaint Mrs L complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Mrs L is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties. The fac... (4 pages)View decision -
Decision Reference DRN-4901605
26 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4901605 The complaint Mr S complains that Monzo Bank Ltd hasn’t refunded him after he fell victim to a scam. What happened The background to this complaint is well known to all parties and so I’ll only summarise the key events here. Mr S found what he believed to be a legitimate job... (2 pages)View decision -
Decision Reference DRN-4754908
26 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4754908 Complaint Mr C is unhappy that Monzo Bank Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background In mid-2023, Mr C received a message from someone who claimed to work for a well-known recruitment agency. This person wanted to know if he was intere... (4 pages)View decision -
Decision Reference DRN-3966648
26 Jul 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3966648 The complaint Mr C has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credi... (5 pages)View decision -
Decision Reference DRN-4792387
26 Jul 2024 Ald Automotive Limited Not upheldConsumer CreditDRN-4792387 The complaint Mrs C complains about the quality of a car financed by Ald Automotive Limited trading as Kia Contract Hire (‘AAL’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my info... (4 pages)View decision -
Decision Reference DRN-4858610
26 Jul 2024 Chip Financial Ltd Not upheldBanking and PaymentsDRN-4858610 The complaint Mr K complains that Chip Financial Ltd unfairly closed his account. He’s also unhappy that he continued to receive marketing emails about opening a new account. What happened Around September last year, Chip decided to close Mr K’s savings account immediately a... (3 pages)View decision -
Decision Reference DRN-4578023
26 Jul 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4578023 The complaint Mr W complains that Zopa Bank Limited (“Zopa”) owes him money following the early settlement of his hire purchase agreement with them. Mr W also complains that Zopa gave him incorrect information during this process. What happened Mr W took out a hire purchase ... (2 pages)View decision -
Decision Reference DRN-4563571
26 Jul 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4563571 The complaint Miss H complains about how Lloyds Bank PLC (“Lloyds”) handled a chargeback. What happened In July 2023, Miss H asked Lloyds to raise a chargeback for her in respect of a £30.30 charge levied by a hotel on her Lloyds credit card. Miss H says she checked out of t... (2 pages)View decision -
Decision Reference DRN-4861255
26 Jul 2024 Topaz Finance Limited UpheldConsumer CreditDRN-4861255 The complaint Mr D complains that Topaz Finance Limited trading as Heliodor Mortgages reported missed payments on his credit file despite the fact that he was making monthly payments under his debt management plan. What happened Mr D holds a loan account with Heliodor. The l... (3 pages)View decision
