We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
-
Decision Reference DRN-5152550
11 Dec 2024 Kroo Bank Ltd UpheldBanking and PaymentsDRN-5152550 The complaint Mr O has complained Kroo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In 2023 Mr O was told by Kroo that they had restricted his use of his account after they reviewed his account. In November they the... (2 pages)View decision -
Decision Reference DRN-4716711
11 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4716711 The complaint Mr M complains about the way Barclays Bank UK PLC, trading as “Barclaycard”, handled his recent ATM disputes. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Mr M is unhappy following three... (2 pages)View decision -
Decision Reference DRN-5206399
11 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5206399 The complaint Mr L complains that Santander UK Plc restricted access to his account and withheld his funds. He’d like his funds released and compensation for the impact. What happened The detailed background of this complaint is well known to both parties. So, I’ll only prov... (3 pages)View decision -
Decision Reference DRN-4869406
11 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4869406 The complaint A company I will refer to as M complains that Barclays Bank UK PLC wrongly closed its account. Mr S is a director of M and brings the complaint on its behalf. What happened Mr S has told us: Barclays has unfairly closed M’s account. It was unreasonable in r... (3 pages)View decision -
Decision Reference DRN-5169327
11 Dec 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-5169327 The complaint Ms E complained that Lloyds Bank General Insurance Limited (“Lloyds”) unfairly declined her claim for damage to her property during a storm. She was unhappy with the how Lloyds’ appointed surveyor approached his work. Lloyds were providing a home insurance poli... (3 pages)View decision -
Decision Reference DRN-5171485
11 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5171485 The complaint Miss D complains Barclays Bank UK PLC (“Barclays”) refuses to refund her for transactions on her account she says she didn’t authorise. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail. In summary, Miss D say... (3 pages)View decision -
Decision Reference DRN-5021544
11 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5021544 The complaint Mrs C complains that Barclays Bank UK PLC didn’t refund her for some unauthorised payments made from her account. She’s also unhappy that the bank has closed her account. What happened In 2023, Mrs C says she noticed several unauthorised payments from her accou... (4 pages)View decision -
Decision Reference DRN-4449339
11 Dec 2024 Marks & Spencer Financial Services plc Not upheldConsumer CreditDRN-4449339 The complaint Mrs H complains that Marks & Spencer Financial Services Plc, trading as M&S Bank (the ‘Lender’) acted unfairly and unreasonable by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Credit Act 1974 (as amended) ... (5 pages)View decision -
Decision Reference DRN-5172612
11 Dec 2024 N.I.I.B. Group Limited Not upheldConsumer CreditDRN-5172612 The complaint Mr W complains that N.I.I.B. Group Limited trading as Northridge Finance was irresponsible in its lending to him. He wants all interest, fees and charges paid under the hire purchase agreement refunded along with 8% interest. Mr W is represented by a third part... (3 pages)View decision -
Decision Reference DRN-5088205
11 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5088205 The complaint Mr E says Lloyds Bank PLC (“Lloyds”) allowed a third party to open an account in his name and make unauthorised transactions. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail. In summary, Mr E complains Lloyd... (3 pages)View decision
