We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4428522
6 Mar 2024 Connells Limited UpheldMortgagesDRN-4428522 The complaint Mr Y and Ms L’s complaint is about a mortgage application they made with the assistance of Connells Limited. They are concerned that the amount the lender (‘Lender H) offered in September 2022 was less than the amount it offered when the application was originally... (4 pages)View decision -
Decision Reference DRN-4519887
6 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4519887 The complaint Mrs B complains Barclays Bank UK PLC have unfairly reduced her overdraft and applied charges to her current account. She’s also unhappy they closed down her complaint when it hadn’t been resolved. What happened Mrs B complained about Barclays reducing her overdraf... (2 pages)View decision -
Decision Reference DRN-4243886
6 Mar 2024 Citibank UK Limited Not upheldBanking and PaymentsDRN-4243886 Complaint Mr R is unhappy with Citibank UK Limited’s (“Citibank”) decision to close his accounts and his investments. Background In May 2023, Citibank took the decision to close Mr R’s accounts (as well as linked investments) and it notified Mr R that it would be doing so in tw... (2 pages)View decision -
Decision Reference DRN-4664228
6 Mar 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4664228 The complaint Ms H complains HSBC UK Bank Plc haven’t supported her in reducing the amount of interest paid on her credit card. She also had lots of difficulties trying to speak to HSBC about this. What happened I issued a provisional decision setting out what’d happened, and w... (3 pages)View decision -
Decision Reference DRN-4664227
6 Mar 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4664227 The complaint Miss B complains NewDay Ltd have unfairly defaulted her credit card account and sold it to a debt purchaser. What happened Miss B says she was making payments to NewDay but despite this they defaulted her account and passed it over to a debt purchaser. Miss B sent... (3 pages)View decision -
Decision Reference DRN-4616392
6 Mar 2024 The Royal Bank of Scotland Plc UpheldConsumer CreditDRN-4616392 The complaint Miss K complains The Royal Bank of Scotland Plc (RBS) have irresponsibly lent personal loans to her. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant elements of this below, and they... (5 pages)View decision -
Decision Reference DRN-4569559
5 Mar 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4569559 The complaint Mr U is unhappy because Tesco Personal Finance PLC trading as Tesco Bank rejected his claim under Section 75. What happened Mr U purchased a patio door from a merchant and part paid using his Tesco Bank credit card. When the door was delivered it was the wrong col... (2 pages)View decision -
Decision Reference DRN-4556431
5 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4556431 The complaint Mr M is unhappy that Barclays Bank UK PLC has decided not to refund him after he says he was the victim of an APP scam. What happened Mr M paid £6,732 to a company I’ll refer to as S, to purchase and install solar panels. This payment represented 50% of the total... (4 pages)View decision -
Decision Reference DRN-4433348
5 Mar 2024 Grove Pension Solutions Limited Not upheldPensions and AnnuitiesDRN-4433348 The complaint Mrs L complains about the advice given to her by Grove Pension Solutions Limited (“Grove”) in April 2022 to not transfer her safeguarded benefits in a defined benefits (“DB”) pension scheme to a private pension arrangement. What happened The sequence of events isn... (5 pages)View decision -
Decision Reference DRN-4621150
5 Mar 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4621150 The complaint Mr P complains that Bank of Scotland trading as Halifax hasn’t refunded him after he reported falling victim to a scam. He doesn’t believe Halifax should have allowed the payment in the first place. What happened The background to this complaint is well-known to a... (3 pages)View decision
