We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4590086
7 May 2024 National Westminster Bank Plc Not upheldMortgagesDRN-4590086 The complaint Mr T has complained that National Westminster Bank Plc declined his application to port his existing mortgage to another property. Mr T says that he’s suffered a financial loss as a result. What happened Mr T took out a mortgage with National Westminster Bank Plc ... (4 pages)View decision -
Decision Reference DRN-4741600
7 May 2024 Leeds Building Society Not upheldMortgagesDRN-4741600 The complaint Mrs F and Mrs R complained that just before they moved house, Leeds Building Society told them it would be refunding the whole of the Early Repayment Charge (“ERC”) payable on their mortgage. But they only got a partial refund. They wanted Leeds to pay the rest. W... (4 pages)View decision -
Decision Reference DRN-4782943
7 May 2024 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4782943 The complaint Mrs S has complained about the increase in premium to her car insurance policy with AA Underwriting Insurance Company Limited (AAUICL). What happened Mrs S bought a car insurance policy with AAUICL. In January 2023 she was involved in a minor incident with a third... (3 pages)View decision -
Decision Reference DRN-4776931
7 May 2024 National Westminster Bank Plc UpheldMortgagesDRN-4776931 The complaint Mr G complains that the advice he got about mortgages from National Westminster Bank Plc prior to his formal application, was quite wrong, and NatWest wouldn’t lend him the amount he needed to buy his new home. What happened Mr G was looking to move home, and he s... (4 pages)View decision -
Decision Reference DRN-4765619
7 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4765619 The complaint Mrs B complains that Barclays Bank UK PLC constantly kept rejecting her Individual Savings Account (ISA) transfer out to other providers. What happened Barclays wrote to Mrs B to inform her that her one year Flexible Cash ISA would be maturing on 2 January 2024. M... (3 pages)View decision -
Decision Reference DRN-4747389
7 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4747389 The complaint Mr S complains that Santander UK Plc (“Santander”) provided incorrect information that said he could pay a foreign cheque into his account at a branch. He says he was inconvenienced by this as he attended two branches of Santander only to be told he had to send hi... (2 pages)View decision -
Decision Reference DRN-4664572
7 May 2024 Western Circle Ltd UpheldConsumer CreditDRN-4664572 The complaint Mr H complains that Western Circle Ltd, trading as Cashfloat (“Western Circle”), lent to him when he could not afford it. He says it lent to him irresponsibly. What happened The Provisional Decision I issued on 23 April 2024 has been automatically inserted into th... (7 pages)View decision -
Decision Reference DRN-4707407
7 May 2024 OHENTPAY UK LIMITED UpheldBanking and PaymentsDRN-4707407 The complaint Mr O complains about the service received from Ohentpay UK Limited (“OUL”). Mr O initiated two transactions with OUL of which never arrived and despite contacting OUL on numerous occasions about this the transactions haven’t been completed or refunded. As a result... (2 pages)View decision -
Decision Reference DRN-4731881
7 May 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4731881 The complaint Mr M complains that Bank of Scotland plc trading as Halifax allowed a payment to leave his account which has ultimately resulted in him entering an unauthorised overdraft. What happened Mr M says he has been put into financial difficulty because child maintenance ... (2 pages)View decision -
Decision Reference DRN-4782586
7 May 2024 Topaz Finance Limited Not upheldMortgagesDRN-4782586 The complaint Mr A complains that Topaz Finance trading as Melanite Mortgages: 1. Incorrectly set up his mortgage on an interest only rather than repayment basis. 2. Did not offer him adequate support during the 2008 financial crisis. 3. Did not offer him adequate support durin... (2 pages)View decision
