We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4627587
7 May 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4627587 The complaint Miss K complains that MBNA Limited applied a missed payment marker to her credit file even though she made the required payment and MBNA had confirmed it had been received. She wants her credit file fixed and a higher amount of compensation than was paid for the s... (3 pages)View decision -
Decision Reference DRN-4782603
7 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4782603 The complaint Mr B complains that Nationwide Building Society (‘Nationwide’) won’t refund the money he paid to a building company. What happened Mr B says that he obtained three quotes to replace the original roof at his home. He and his wife then invited the owner of a company... (4 pages)View decision -
Decision Reference DRN-4663994
7 May 2024 Tandem Personal Loans Ltd UpheldConsumer CreditDRN-4663994 The complaint Mr O complains that Tandem Personal Loans Ltd (“Tandem”), who were 1 st Stop Personal Loans Limited, provided him with credit that he couldn’t afford to repay. What happened Tandem approved a loan of £7,000 for Mr O in February 2020. The loan was to be repaid at £... (2 pages)View decision -
Decision Reference DRN-4753024
7 May 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-4753024 The complaint Mr R is being represented by a claims manager. He’s complaining about Loans 2 Go Limited because he says it lent irresponsibly by giving him loans he couldn’t afford. What happened In 2019 and 2020, Mr R took out the following loans with Loans 2 Go: Loan 1 – Janu... (3 pages)View decision -
Decision Reference DRN-4546762
7 May 2024 CA AUTO FINANCE UK LTD Not upheldConsumer CreditDRN-4546762 The complaint Mr W complains CA Auto Finance UK LTD trading as CA Auto Finance UK was irresponsible when it provided him finance for the purchase of a car. Mr W says he couldn’t afford the credit he was given. What happened Mr W entered into a car finance agreement with CA Auto... (3 pages)View decision -
Decision Reference DRN-4660064
7 May 2024 Ageas Insurance Limited UpheldInsuranceDRN-4660064 The complaint Mrs P complains about Ageas Insurance Limited’s handling of her home insurance claim. Mrs P is represented in her claim and this complaint by her son, Mr P. Ageas is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of it... (5 pages)View decision -
Decision Reference DRN-4760428
7 May 2024 Olton Alexander Ltd UpheldClaims ManagementDRN-4760428 The complaint The estates of Mr B and Mrs B complain about Olton Alexander Ltd (“OAL”) and their failure to progress two claims for mis-sold timeshares. The estates of Mr B and Mrs B have been represented by their son, Mr B. So, for ease of reference, I will refer to both estat... (3 pages)View decision -
Decision Reference DRN-4782438
7 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4782438 The complaint Mr J complains Santander UK Plc (“Santander”) restricted his account without notice nor explanation. And its staff have been rude and abusive to him. What happened In May 2023, following an internal review, Santander spoke to Mr J about payments he’d received in N... (4 pages)View decision -
Decision Reference DRN-4602855
7 May 2024 Nationwide Building Society Not upheldMortgagesDRN-4602855 The complaint Mr B and Mrs Y’s complaint is about Nationwide Building Society having informed credit reference agencies about a missed payment on their mortgage with it. They don’t believe they were given correct and sufficient information about how the missed payment would be ... (2 pages)View decision -
Decision Reference DRN-4782374
7 May 2024 MS Amlin Insurance SE Not upheldInsuranceDRN-4782374 The complaint Mr I complains MS Amlin Insurance SE (“MS”) unfairly avoided (treated it as though it never existed) his marine insurance policy and as a result declined his theft claim for a boat. Any reference to MS also includes its agents. What happened In 2021 Mr I took out ... (5 pages)View decision
