We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-3993488
3 May 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3993488 The complaint C, a limited company, complain that National Westminster Bank Plc unreasonably closed their accounts. They are also upset at the withdrawal of payment services, which meant they couldn’t pay their customers. They’d like to be compensated for their lost revenue. Wh... (5 pages)View decision -
Decision Reference DRN-4695321
3 May 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4695321 The complaint Mrs T complains about the way AXA Insurance UK Plc dealt with a claim on her home buildings insurance policy. She says there were unreasonable delays and she was left homeless at one stage. What happened Mrs T made a claim on her policy in March 2022 following an ... (3 pages)View decision -
Decision Reference DRN-4715645
3 May 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-4715645 The complaint Mr W complains that Aviva Life & Pensions UK Limited (Aviva) failed to communicate valuable guarantees attached to his pension plan in a timely manner. He thinks this has led to a financial loss. What happened Mr W had a pension plan since June 1986 with a bus... (7 pages)View decision -
Decision Reference DRN-4779607
3 May 2024 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-4779607 The complaint Mrs B is complaining about AvantCredit of UK, LLC because it didn’t default her loan account when she fell behind with her repayments and entered a repayment plan. Because it instead continued to report to the credit reference agencies (CRAs) that she was in a rep... (3 pages)View decision -
Decision Reference DRN-4644478
3 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4644478 The complaint Mr I has complained that when Nationwide Building Society (“Nationwide”) decided to close his account, it asked that he repay the outstanding overdrawn balance on his account. However, when Mr I went to do this Nationwide said he couldn’t as his account was under ... (4 pages)View decision -
Decision Reference DRN-4428262
3 May 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4428262 The complaint Mr A complains that Barclays Bank UK PLC hasn’t administered his offset tracker mortgage correctly and Mr A says he has lost out as a result. What happened Mr A took out an offset mortgage with Barclays in December 2009 – which initially had a 19- year term. Throu... (3 pages)View decision -
Decision Reference DRN-4779583
3 May 2024 JBR Capital Limited UpheldConsumer CreditDRN-4779583 The complaint Mr K complains JBR Capital Limited (JBR) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In June 2022, Mr K entered into a 60 month personal contract purchase (PCP) agreement for a used car. The car’s cash price... (6 pages)View decision -
Decision Reference DRN-4763525
3 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4763525 The complaint Mr T is unhappy with the service provided by Aviva Insurance Limited (Aviva) following a claim made on his home insurance policy. Aviva is the underwriters of this policy. Part of this complaint concerns the actions of third parties instructed on the claim. Aviva ... (7 pages)View decision -
Decision Reference DRN-4719061
3 May 2024 HDI Global Specialty SE Not upheldInsuranceDRN-4719061 The complaint Ms L, trading as S, complains HDI Global Specialty SE turned down a claim she made on S’s property owner’s insurance policy. Ms L is represented by her partner, Mr H. What happened In November 2022 Ms L contacted HDI to claim on the legal expenses section of S’s p... (4 pages)View decision -
Decision Reference DRN-4775518
3 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4775518 The complaint A company, which I will refer to as B, complains about the way Barclays Bank UK Plc carried out a Know Your Customer (KYC) review. Mr B, who is a director of B, complains on its behalf. I am aware that Mr B is also unhappy about the actions of Barclays Bank Plc (t... (5 pages)View decision
