We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
-
Decision Reference DRN-4067234
5 Jun 2024 Society of Lloyd's Not upheldInsuranceDRN-4067234 The complaint A company, which I’ll refer to as S, complains that Society of Lloyd's (SOL) unfairly declined its claim for flood damage and business interruption under the policy. For ease of reading, I’ll refer to all comments and actions of S’ representative as being tho... (5 pages)View decision -
Decision Reference DRN-4517717
5 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4517717 The complaint Mrs S complains that Barclays Bank UK PLC blocked and closed her account and removed £963.09 without explanation. She would like her money returned, compensation and the account reopened. What happened The detailed background of this complaint is well known to bot... (3 pages)View decision -
Decision Reference DRN-4747114
5 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4747114 The complaint Mr H, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn) irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In August 2019, Mr H acquired a used car financed by a conditional sale... (3 pages)View decision -
Decision Reference DRN-4822228
5 Jun 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4822228 The complaint Mr G complains that Lloyds Bank PLC won’t refund to him money paid from his account using direct debit over several years. What happened Mr G complained to Lloyds about payments that his local council had collected by direct debit from his bank account between 202... (2 pages)View decision -
Decision Reference DRN-4700862
5 Jun 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4700862 The complaint Mr M complains about interest and late payment fees applied to his credit card account by Santander UK Plc (“Santander”) as well as adverse entries recorded on his credit file. What happened Mr M held a current account and a credit card account with Santander. A D... (3 pages)View decision -
Decision Reference DRN-4834764
5 Jun 2024 Ecclesiastical Insurance Office Plc Not upheldInsuranceDRN-4834764 The complaint Mr Y, the director of the limited company S, complains that Ecclesiastical Insurance Office Plc were unfair in rejecting S’s insurance claim on the basis of fraud. Mr Y is the director and nominee for S, for ease of reading reference to him can be seen as referenc... (4 pages)View decision -
Decision Reference DRN-4762627
5 Jun 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4762627 The complaint Mr F is unhappy that Santander allowed his account to go into an unauthorised overdraft. What happened Mr F attempted to withdraw £60 from an automated teller machine (ATM). When it didn’t dispense, he attempted £20 which was successful. When Mr F then reviewed hi... (2 pages)View decision -
Decision Reference DRN-3939071
5 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3939071 The complaint Mrs A has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A (... (5 pages)View decision -
Decision Reference DRN-4535903
5 Jun 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4535903 The complaint Miss F complains Nationwide Building Society unfairly refused to refund her unauthorised transactions on her account. What happened Miss F contacted Nationwide in February 2023 about transactions on her account which she didn’t recognise. There were seven transact... (3 pages)View decision -
Decision Reference DRN-4831873
5 Jun 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4831873 The complaint Mrs S complains about the quality of repairs under her SMART repair policy with Fortegra Europe Insurance Company Ltd (“Fortegra”). When I mention Fortegra I also mean its suppliers. What happened Mrs S had a SMART repair cover from Fortegra that pays for repairs ... (3 pages)View decision
