We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4667311
21 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4667311 The complaint Mrs C complains that Barclays Bank UK PLC blocked payments from her account and blocked her from trying to withdraw cash. What happened In February 2023 Mrs C made a transfer online. It was checked for possible fraud by Barclays and she was asked questions regardi... (2 pages)View decision -
Decision Reference DRN-4687121
21 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4687121 The complaint Mr C complains that Revolut Ltd didn’t do enough to prevent him being the victim of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Mr C was contacted by an investment company... (3 pages)View decision -
Decision Reference DRN-4698020
21 Mar 2024 AWP P&C S.A. Not upheldInsuranceDRN-4698020 The complaint Mr M and his family have complained that AWP P&C SA declined a claim made on his travel insurance policy linked to a bank account. As the complaint is being made by Mr M, on behalf of himself and his family, I will mostly just be referring to him in this decis... (3 pages)View decision -
Decision Reference DRN-4615308
21 Mar 2024 MS Amlin Insurance SE Not upheldInsuranceDRN-4615308 The complaint Mr M and Mr S complain that MS Amlin Insurance SE refused to cover the cost of them appointing their own surveyor to deal with a claim on their commercial property insurance policy. What happened Mr M and Mr S own a property which was let to tenants. After a fire ... (2 pages)View decision -
Decision Reference DRN-4523570
21 Mar 2024 Ecclesiastical Insurance Office Plc UpheldInsuranceDRN-4523570 The complaint Mr and Mrs H are unhappy with how Ecclesiastical Insurance Office Plc (Ecclesiastical) settled an escape of water claim made under their commercial insurance policy. Any references to Ecclesiastical include its agents. What happened Mr H and Mrs H own a holiday h... (6 pages)View decision -
Decision Reference DRN-4697959
21 Mar 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4697959 The complaint Mr B complains about the settlement he’s been offered by Admiral Insurance (Gibraltar) Limited (Admiral) after making a claim under his car insurance policy. What happened Mr B’s car was hit by a third party which caused damage. So, Mr B made a claim to his insure... (3 pages)View decision -
Decision Reference DRN-4641523
21 Mar 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4641523 The complaint Mr J complains Admiral Insurance (Gibraltar) Limited’s offered an unfair settlement to his motor insurance claim. What happened In October 2023 Mr J’s car was damaged. His motor insurer, Admiral, considered it a total loss. It offered a cash settlement based on a ... (3 pages)View decision -
Decision Reference DRN-4660489
21 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4660489 The complaint Mrs M complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened In August 2023, Mrs M was looking for work and was contacted by someone who said they worked for a marketing company that was hiring. She was told ... (3 pages)View decision -
Decision Reference DRN-4466645
21 Mar 2024 Tandem Personal Loans Ltd Not upheldConsumer CreditDRN-4466645 The complaint Mr K has complained that Tandem Personal Finance Ltd (“Tandem”) needed to pay compensation arising out of the sale of a holiday product bought using a loan later assigned to Tandem. What happened In November 2018, Mr K, alongside another, took out an agreement wit... (4 pages)View decision -
Decision Reference DRN-4697937
21 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4697937 The complaint Mr E complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In July 2022, Mr E saw some trainers he was interested in buying advertised on a social media platform. He says he saw the seller had a good number of... (9 pages)View decision
