We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366873 results
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Decision Reference DRN-4797599
29 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4797599 The complaint Miss R is unhappy that Santander UK Plc blocked a £25,000 payment that she instructed. What happened Miss R was buying a house and needed to make a £25,000 payment to a solicitor. However, when she tried to make the payment from her Santander bank account, Santand... (2 pages)View decision -
Decision Reference DRN-4453744
29 May 2024 ReAssure Limited Not upheldPensions and AnnuitiesDRN-4453744 The complaint Mr L complained that ReAssure Limited (ReAssure) has not distributed a share of his late father’s pension benefits to him. He believed that he was a beneficiary of the pension and should have been entitled to a share of the funds. He would like ReAssure to provide... (3 pages)View decision -
Decision Reference DRN-4823626
29 May 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4823626 The complaint N, a limited company, complains that PrePay Technologies Limited ‘PrePay’ unfairly blocked and closed its business account. N is also unhappy that PrePay took too long to release funds held in the account. N’s complaint has been brought to our service by its direc... (5 pages)View decision -
Decision Reference DRN-4823554
29 May 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4823554 The complaint Mr M has complained that Lloyds Bank PLC (‘Lloyds’) suspended his bank account for five days and didn’t provide an explanation why. He said he suffered financial losses as a result, for which he wants to be compensated. What happened In May 2023 Mr M received a no... (4 pages)View decision -
Decision Reference DRN-4709318
29 May 2024 Fairscore Ltd Not upheldConsumer CreditDRN-4709318 The complaint Mr D complains that Fairscore Ltd, trading as Updraft, provided him with credit that he couldn’t afford to repay. He also says that they were unreasonable to pursue the debt after he had told them he was dealing with a debt charity. What happened Fairscore approve... (2 pages)View decision -
Decision Reference DRN-4823352
29 May 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4823352 The complaint Mr M complains that Lloyds Bank PLC refused to issue him with a new chequebook, and of the way he was treated when he revisited his local branch after he had been told by Lloyds that he was entitled to a new chequebook. What happened Mr M visited his local branch ... (4 pages)View decision -
Decision Reference DRN-4600515
29 May 2024 Santander Consumer (UK) Plc Not upheldConsumer CreditDRN-4600515 The complaint Mr A disputes he should have to pay Santander Consumer (UK) Plc trading as Volvo Car Contract Hire (“VCCH”) the sum of £577.14 in respect of end of contract charges. What happened In June 2018 Mr A entered into a hire agreement with VCCH. Under the terms of this a... (3 pages)View decision -
Decision Reference DRN-4823427
29 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4823427 The complaint Mr S complains that Monzo Bank Ltd (“Monzo”) won’t refund money he lost when his wife, Mrs S, fell victim to an employment scam. Mr S is being represented by a claims management company in this complaint. What happened In March 2023, Mrs S fell victim to an employ... (4 pages)View decision -
Decision Reference DRN-4784945
29 May 2024 Santander UK Plc Not upheldConsumer CreditDRN-4784945 The complaint Mr T is complaining about Santander UK Plc because of issues he experienced when applying for a personal loan that ultimately meant he didn’t receive the money he was expecting. What happened Mr T applied for a loan with Santander. On 3 November 2023, he received ... (2 pages)View decision -
Decision Reference DRN-4814234
29 May 2024 Vitality Life Limited Not upheldInsuranceDRN-4814234 The complaint Mrs S complains that Vitality Life Limited has turned down an incapacity claim she made on the income protection cover provided by a Vitality Essentials insurance plan. What happened The background to this complaint is well-known to both parties. So I’ve simply se... (5 pages)View decision
