We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4697320
20 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4697320 The complaint Mr and Mrs S complain that Barclays Bank UK PLC didn’t deal with their product transfer application fairly. They ask for compensation. What happened Mr and Mrs S had a mortgage with Barclays. Their product was due to expire and they took mortgage advice from a thi... (2 pages)View decision -
Decision Reference DRN-4677180
20 Mar 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4677180 The complaint Mr and Mrs J complain about how Advantage Insurance Company Limited handled the claim made on Mrs J’s motor insurance policy and the market value applied to the car. Mrs J is the policy holder and Mr J is a named driver on the policy. Mrs J will be referred to thr... (3 pages)View decision -
Decision Reference DRN-4697254
20 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4697254 The complaint Mrs P complains about Barclays Bank UK PLC significantly delaying her Additional Permitted Subscription (APS) ISA transfer, causing inconvenience, distress and a financial loss. What happened I issued my second provisional decision on 7 March 2024, and this is wha... (6 pages)View decision -
Decision Reference DRN-4594534
20 Mar 2024 State Bank Of India (UK) Limited Not upheldBanking and PaymentsDRN-4594534 The complaint Mrs O has complained that State Bank of India (UK) Limited (“SBI”) won’t refund transactions she says she didn’t make or otherwise authorise. What happened In April 2020, Mrs O’s registered mobile phone number was changed. This was verified by a security call. In ... (3 pages)View decision -
Decision Reference DRN-4673586
20 Mar 2024 Astrenska Insurance Limited Not upheldInsuranceDRN-4673586 The complaint Mr C and Ms M have complained that Astrenska Insurance Limited (trading as Collinson Insurance) declined a claim they made on a travel insurance policy. As it is Mr C leading on making the complaint, I will mostly just be referring to him in this decision. What ha... (3 pages)View decision -
Decision Reference DRN-4697064
20 Mar 2024 Affinity Select Insurance Services Limited UpheldMortgagesDRN-4697064 The complaint Mr and Mrs S complain that an appointed representative of Affinity Select Insurance Services Limited made errors when it submitted a mortgage application on their behalf. As a result, they missed out on a lower interest rate product. They ask for compensation. Wha... (3 pages)View decision -
Decision Reference DRN-4697113
20 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4697113 The complaint Miss A complains Barclays Bank UK PLC caused her indescribable harm when it left her without a working debit card for days given that she’s a vulnerable, disabled individual. She also complains that Barclays Bank UK PLC never took her complaint seriously and discr... (2 pages)View decision -
Decision Reference DRN-4532573
20 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4532573 The complaint Mr K complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. Mr K has a representative but for ease of reading I will mainly just refer to Mr K. What happened The details of this complaint are well known to bot... (3 pages)View decision -
Decision Reference DRN-3998088
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3998088 The complaint Mr J has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mr J’s complaint is that Options accepted his application to open a SIPP and invest in an overseas property-based investment arrang... (21 pages)View decision -
Decision Reference DRN-4689858
20 Mar 2024 Prepay Technologies Ltd Not upheldBanking and PaymentsDRN-4689858 The complaint A company, that I’ll refer to as T, complains that PrePay Technologies Limited didn’t reimburse it after it fell victim to a scam. Mrs D, a director of T, brings the complaint on T’s behalf. PrePay Technologies Limited provide T’s account on behalf of Mettle. For ... (2 pages)View decision
