We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362196 results
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Decision Reference DRN-4689858
20 Mar 2024 Prepay Technologies Ltd Not upheldBanking and PaymentsDRN-4689858 The complaint A company, that I’ll refer to as T, complains that PrePay Technologies Limited didn’t reimburse it after it fell victim to a scam. Mrs D, a director of T, brings the complaint on T’s behalf. PrePay Technologies Limited provide T’s account on behalf of Mettle. For ... (2 pages)View decision -
Decision Reference DRN-4534943
20 Mar 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4534943 The complaint Mr S has complained on behalf of company M that Metro Bank PLC (‘Metro’) delayed the process for changing signatories when there was a change in company director and this led to M suffering losses of around £19,000. He’s also unhappy Metro decided to close the acc... (5 pages)View decision -
Decision Reference DRN-4648270
20 Mar 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-4648270 The complaint Mr C complains that Aviva Life & Pensions UK Limited (“Aviva”) unfairly delayed the start of his annuity meaning that he has missed out on one month’s income. What happened I issued a provisional decision on this complaint in January 2024. In that decision I e... (5 pages)View decision -
Decision Reference DRN-4671297
20 Mar 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4671297 The complaint Mrs W is unhappy HSBC Bank UK Plc (trading as first direct) won’t reimburse her for the money she lost when she fell victim to a scam. What happened Mrs W is represented in this complaint by a solicitor, for simplicity I will refer to Mrs W throughout this decisio... (4 pages)View decision -
Decision Reference DRN-4677733
20 Mar 2024 Society of Lloyd's Not upheldInsuranceDRN-4677733 The complaint Mr and Mrs E are unhappy with what Society of Lloyd's (Lloyds) did after they made a claim on their landlord’s legal expenses insurance policy. What happened Mr and Mrs E’s had landlord’s legal expenses with Lloyds taken out through a broker. In January 2020 ... (4 pages)View decision -
Decision Reference DRN-4573682
20 Mar 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4573682 The complaint Mr B complains that The Prudential Assurance Company Limited ( Prudential) transferred the administration of his annuity income pension plan to another company without his consent. Mr B says that Prudential has breached its contract with him as he didn’t agree for... (6 pages)View decision -
Decision Reference DRN-4691896
20 Mar 2024 TenetLime Ltd UpheldMortgagesDRN-4691896 The complaint Mr and Mrs W complain about poor service and lack of updates from an appointed representative of TenetLime Ltd when they took advice about re-mortgaging. What happened Mr and Mrs W took mortgage advice from TenetLime in mid-2022. Their interest rate product for pa... (4 pages)View decision -
Decision Reference DRN-4469682
20 Mar 2024 U K Insurance Limited UpheldInsuranceDRN-4469682 The complaint A company, which I’ll refer to as J, complains that U K Insurance Limited trading as NIG Insurance (NIG) unfairly declined a claim on its Motor Trade One policy. It also complains that NIG returned its vehicle with parts missing. What happened The details of this ... (3 pages)View decision -
Decision Reference DRN-4644512
20 Mar 2024 U K Insurance Limited Not upheldInsuranceDRN-4644512 The complaint Mr Q is unhappy with the amount U K Insurance Limited (UKI) paid to settle a claim he made under the legal expenses section of his travel insurance policy. What happened In June 2022 Mr Q made claims on his travel insurance policy for costs associated with him bei... (2 pages)View decision -
Decision Reference DRN-4696091
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4696091 The complaint Mr M has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mr M’s complaint is that Options accepted his application to open a SIPP and invest in an overseas property-based investment arrang... (22 pages)View decision
