We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362196 results
-
Decision Reference DRN-4697065
20 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4697065 The complaint Miss A complains that National Westminster Bank Plc have unreasonably declined to refund her for transactions she didn’t make. She’d like the transactions refunded and for a significant degree of compensation. What happened Miss A holds an account with NatWest. In... (3 pages)View decision -
Decision Reference DRN-4622758
20 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4622758 The complaint Mr S complains that he should be able to close his fixed rate bond with Santander UK Plc (Santander). What happened Mr S opened a three-year fixed rate bond in January 2022, and the maturity date is 1 February 2025. The interest rate is 0.7% per annum. On 16 May 2... (3 pages)View decision -
Decision Reference DRN-4696794
20 Mar 2024 Billing Finance Limited UpheldConsumer CreditDRN-4696794 The complaint Mr B complains Billing Finance Limited (BFL) irresponsibly entered into a hire purchase agreement because it didn’t complete reasonable and proportionate checks to ensure the agreement was affordable. What happened Mr B entered into the hire purchase agreement on ... (5 pages)View decision -
Decision Reference DRN-4437619
20 Mar 2024 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4437619 The complaint A company, which I’ll refer to as K, complains that Advanced Payment Solutions Limited (trading as Cashplus Bank) won’t refund a payment it didn’t make. Mr K, who is a director or K, brings the complaint on K’s behalf. What happened The details of this complaint a... (2 pages)View decision -
Decision Reference DRN-4497580
20 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4497580 The complaint Mr F is unhappy that Santander UK Plc (‘Santander’) provided incorrect information regarding his savings account. What happened On 27 July 2023 Mr F called Santander as he was having trouble making a transfer to his Santander savings account. He’s said another ban... (2 pages)View decision -
Decision Reference DRN-4689054
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4689054 The complaint Mr G has a self-invested personal pension (“SIPP”) with Options UK Personal Pensions LLP (“Options”), formerly Carey Pensions UK LLP (“Carey”). Mr G transferred his existing personal pension plan (“PPP”) to the SIPP to invest in a property-based investment scheme ... (31 pages)View decision -
Decision Reference DRN-4677444
20 Mar 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4677444 Complaint Mr C has complained about a loan Oakbrook Finance Limited (trading as “Likely Loans”) provided to him. He says the loan was unaffordable given his circumstances at the time and so shouldn’t have been provided. Background Likely Loans provided Mr C with a loan for £1,5... (3 pages)View decision -
Decision Reference DRN-3804520
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3804520 The complaint Mr J complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions UK LLP) failed to conduct adequate due diligence on both his adviser and selected investment when it accepted his application to open a self-invested personal pension (‘SIPP’... (24 pages)View decision -
Decision Reference DRN-4492572
20 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4492572 The complaint Miss N complains that Revolut Ltd won’t refund money she lost to a scam. What happened Miss N fell victim to a cryptocurrency investment scam. She came across a firm, which I’ll refer to as ‘MT’, via an advert on social media. As part of the scam, Miss N was persu... (3 pages)View decision -
Decision Reference DRN-4536441
20 Mar 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4536441 The complaint Miss J is unhappy that a car supplied to her under a hire purchase agreement with Blue Motor Finance Ltd (‘BMF’) was of an unsatisfactory quality. What happened In January 2023, Miss J was supplied with a used car through a hire purchase agreement with BMF. The ag... (5 pages)View decision
