We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4816528
29 May 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4816528 The complaint Mr R is unhappy that a car supplied to him under a hire purchase agreement with N.I.I.B. Group Limited trading as Northridge Finance was of an unsatisfactory quality. Mr R has been represented during the claim and complaint process by Mrs R. For ease of reference... (5 pages)View decision -
Decision Reference DRN-4662728
29 May 2024 Equiniti Gateway Limited UpheldMortgagesDRN-4662728 The complaint Mr F and Mrs F complain that Equiniti Gateway Limited trading as Lenvi, gave them inaccurate information about the amount they would need to pay to redeem their Help to Buy: Equity Loan. To put matters right they would like Lenvi to honour the redemption quote it ... (3 pages)View decision -
Decision Reference DRN-4819993
29 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4819993 The complaint Mrs P complains Santander UK Plc (Santander) won’t refund the money she lost to a scam. What happened Mrs P says she received a message on social media instructing her to make a payment. It appears she either thought she needed to pay to release money due to her (... (5 pages)View decision -
Decision Reference DRN-4717970
29 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4717970 The complaint Mrs C complains that Lloyds Bank PLC (‘Lloyds’) blocked a transaction and about the service she was provided with. What happened In September 2023 Mrs C attempted to make a payment of £7,200 via internet banking to the account of an individual she hadn’t previousl... (4 pages)View decision -
Decision Reference DRN-4774228
29 May 2024 U K Insurance Limited Not upheldInsuranceDRN-4774228 The complaint Mr K complains about the price charged by U K Insurance Limited (“UKI”) for his motor insurance policy. What happened Mr K took out a policy online as a new business customer for a price of £1,589.35. He says the price was significantly more than what he’d paid th... (4 pages)View decision -
Decision Reference DRN-4821716
29 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4821716 The complaint Ms P complains that Revolut Ltd reviewed her account and allowed £1,469 to debit her account. Revolut also closed her account. Ms P would like her funds back. What happened The detailed background of this complaint is well known to both parties. So, I’ll only prov... (2 pages)View decision -
Decision Reference DRN-4510013
29 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4510013 The complaint Mrs P is unhappy with the time it took Barclays Bank UK PLC to complete the transfer of her Additional Permitted ISA Subscriptions. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. Bu... (4 pages)View decision -
Decision Reference DRN-4784333
29 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4784333 The complaint Mr P complains that HSBC UK Bank Plc unfairly blocked his attempted transactions. What happened Mr P says he tried to make two payments to his own account from his HSBC account. He says the payments were blocked by HSBC which meant he lost interest. Mr P says HSBC... (2 pages)View decision -
Decision Reference DRN-4794302
29 May 2024 First Response Finance Ltd Not upheldConsumer CreditDRN-4794302 The complaint Mrs H complains that First Response Finance Ltd (First Response) irresponsibly granted her a hire purchase agreement that she couldn’t afford to repay. What happened In March 2023 Mrs H acquired a vehicle financed by a hire purchase agreement from First Response. ... (3 pages)View decision -
Decision Reference DRN-4822714
29 May 2024 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-4822714 The complaint Mr B complains that Lloyds Bank General Insurance Limited (Lloyds) has declined a home insurance claim for damage to his property. What happened Mr B has a home insurance policy underwritten by Lloyds. He also has home emergency insurance cover attached to the pol... (4 pages)View decision
