We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4588818
27 Feb 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4588818 The complaint Ms B is complaining about Clydesdale Bank Plc trading as Virgin Money because she says she was told she’d been added to a bad debtor’s list. She says there was no reason for this to be done as she was making payments each month. What happened Ms B has a credit car... (3 pages)View decision -
Decision Reference DRN-4649454
27 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4649454 The complaint Ms Q complains that Santander UK Plc hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, in August 2023 Ms Q made three payments from h... (3 pages)View decision -
Decision Reference DRN-4581783
27 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4581783 The complaint Miss B complains that Santander UK Plc (Santander) won’t credit her account with money paid in at an ATM. What happened What Miss B says: On 19 June 2023, Miss B visited an ATM at a branch of Santander. She says she paid in £340, but there was a problem with the m... (2 pages)View decision -
Decision Reference DRN-4465802
27 Feb 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4465802 The complaint Miss J complains that Zopa Bank Limited trading as Zopa irresponsibly provided her with a fixed sum loan which was unaffordable for her. What happened In October 2021 Miss J applied for a fixed sum loan for £10,000 from Zopa for the purpose of consolidating her de... (4 pages)View decision -
Decision Reference DRN-4573136
27 Feb 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4573136 The complaint Mr F complains about the price quoted by Advantage Insurance Company Limited (“Advantage”) to renew his motor insurance policy. What happened Mr F received a quote to renew his policy which he says was significantly higher than what he’d paid the previous year. He... (3 pages)View decision -
Decision Reference DRN-4600310
27 Feb 2024 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-4600310 The complaint Miss P complains about a car she acquired with finance provided by BMW Financial Services (GB) Limited (“BMWFS”). What happened In March 2019, Miss P entered into a regulated hire purchase agreement with BMWFS, under which she acquired a new car. The cash price wa... (7 pages)View decision -
Decision Reference DRN-4324856
27 Feb 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4324856 The complaint Mr G and Mrs K complain about the settlement of their home insurance claim with Royal & Sun Alliance Insurance Limited (‘RSA’). RSA are the underwriters (insurers) of this policy. Some of this complaint concerns the actions of their appointed agents. As RSA ac... (4 pages)View decision -
Decision Reference DRN-4646675
27 Feb 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4646675 The complaint Miss D has complained about the way J.P. Morgan Europe Limited trading as Chase dealt with her request for money back. What happened The circumstances of the complaint are well known to the parties, so I won’t go over everything again in detail. But, to summarise,... (3 pages)View decision -
Decision Reference DRN-4364387
27 Feb 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4364387 The complaint Mr B complains that The Prudential Assurance Company Limited (Prudential) didn’t backdate his fund switch request to the date of his request. He feels this led to a reduction to his pension pot of 2.01%. What happened Mr B applied for a Prudential Retirement Accou... (4 pages)View decision -
Decision Reference DRN-3660425
27 Feb 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-3660425 The complaint Mr J has complained about the transfer of his pension held with Scottish Equitable Plc trading as Aegon (Aegon) to the Capita Oak Pension Scheme (the Scheme) in 2013. The Scheme was subsequently found to be fraudulent and as a result of this Mr J feels it is very ... (10 pages)View decision
