We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
-
Decision Reference DRN-4884446
26 Jul 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4884446 The complaint Mr S is unhappy that Revolut Ltd declined some transactions and then blocked his account. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In late-2023 Mr S wa... (2 pages)View decision -
Decision Reference DRN-4608511
26 Jul 2024 Yorkshire Building Society UpheldMortgagesDRN-4608511 The complaint Mrs B complains that Yorkshire Building Society unfairly prevented her from taking out a new interest rate on her mortgage. She also complains about the customer service received during the application process. What happened Mrs B has a residential mortgage wit... (4 pages)View decision -
Decision Reference DRN-4809708
26 Jul 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4809708 The complaint Miss G complains that Nationwide Building Society won’t refund the money she lost when she was the victim of what she feels was a scam. What happened In late 2021, Miss G was looking to get some building work done at her property. She spoke with someone she kn... (4 pages)View decision -
Decision Reference DRN-4816911
26 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4816911 The complaint Mr E complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In August 2022, Mr E says he saw an advert for a cryptocurrency investment company on a social media website. He clicked on the advert and was taken ... (3 pages)View decision -
Decision Reference DRN-4904119
26 Jul 2024 Plata Finance Limited Not upheldConsumer CreditDRN-4904119 Complaint Mr M has complained about a personal loan Plata Finance Limited (“Plata”) provided to him. He says the loan was unaffordable and shouldn’t have been provided to him as this ought to have been apparent from his credit history. Background Plata initially provided Mr... (3 pages)View decision -
Decision Reference DRN-4914556
26 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4914556 Complaint Mr L complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable so he should not have been lent to. Background In June 2018, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4913143
26 Jul 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4913143 Complaint Miss B has complained about a credit card Vanquis Bank Limited (“Vanquis”) provided to her. She says credit card as well as the limit increases were irresponsibly provided. Background Vanquis provided Miss B with a credit card with an initial limit of £500 in May ... (3 pages)View decision -
Decision Reference DRN-4876221
26 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4876221 Complaint Miss M complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In July 2020, Moneybarn provided Miss M with finance for a used car. The cash price of ... (3 pages)View decision -
Decision Reference DRN-4904139
26 Jul 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-4904139 The complaint Mr N is unhappy with American Express Services Europe Limited’s (“AESEL”) handling of a claim he made to them under Section 75 of the Consumer Credit Act 1974 (“Section 75”). What happened Mr N ordered a kitchen from a merchant I will call M in 2021. The kitch... (3 pages)View decision -
Decision Reference DRN-4895091
26 Jul 2024 JAJA FINANCE LTD Not upheldBanking and PaymentsDRN-4895091 Complaint Mr M has complained about a credit card JAJA Finance Ltd (trading as “Asda” Money Credit Card) provided to him. He says that he shouldn’t have been given the credit card and that it was irresponsibly provided to him. Background In December 2023, Asda provided Mr ... (3 pages)View decision
