We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4588717
27 Feb 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4588717 The complaint Mr M complains to Nationwide Building Society that he paid a cash amount into his account is September 2022, but it didn’t appear in the account until October 2022. What happened Mr M called Nationwide in 2023 to ask why the cash amount he’d paid into his account ... (2 pages)View decision -
Decision Reference DRN-4525072
27 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4525072 The complaint Mr L has complained that Barclays Bank UK Plc trading as Barclaycard didn’t fairly or reasonably deal with a claim under the Consumer Credit Act 1974 (“CCA”) in relation to a holiday product bought using his credit card. What happened In October 2015, Mr L and Mrs... (4 pages)View decision -
Decision Reference DRN-4648758
27 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4648758 The complaint Mrs W has a self-invested personal pension (SIPP) with Options UK Personal Pension LLP (formerly Carey Pension UK LLP) (“Options”). Mrs W’s complaint is that Options should not have allowed an investment that was made in her SIPP. What happened Mrs W is represent... (32 pages)View decision -
Decision Reference DRN-4558491
27 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4558491 The complaint Mr M complains that Santander UK Plc haven’t provided him with the assistance he needed after he made a mistake transferring money from his Santander account. What happened On 9 August 2023, Mr M made a transfer from his Santander account for £800. He meant to sen... (3 pages)View decision -
Decision Reference DRN-4514615
27 Feb 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-4514615 The complaint Ms H is being represented by a claims manager. She’s complaining about J D Williams & Company Limited because she says it lent to her irresponsibly, offering credit she couldn’t afford. What happened In June 2016, Ms H opened a catalogue account with J D Willi... (2 pages)View decision -
Decision Reference DRN-4648849
27 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4648849 The complaint Mr T complains Barclays Bank UK PLC (“Barclays”) refuses to refund him for transactions on his account he says he didn’t make. Mr T also complains about the service received when making his complaint to the Barclays fraud team. What happened Mr T says several ATM ... (2 pages)View decision -
Decision Reference DRN-4600476
27 Feb 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-4600476 The complaint Mr S complains Great Lakes Insurance UK Limited (Great Lakes) made an unfair settlement offer after he made a claim on his home insurance policy. Great Lakes are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the i... (3 pages)View decision -
Decision Reference DRN-4602537
27 Feb 2024 esure Insurance Limited UpheldInsuranceDRN-4602537 The complaint Miss R has complained about how esure Insurance Limited (esure) dealt with a claim under a home insurance policy. References to esure include companies and contractors acting on its behalf. What happened Miss R made a claim when water entered her property. esure a... (3 pages)View decision -
Decision Reference DRN-4566333
27 Feb 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4566333 The complaint Mrs H complains about how Admiral Insurance (Gibraltar) Limited (“Admiral) dealt with a claim she made on her car insurance policy. What happened Mrs H had motor car insurance with Admiral which started in May 2022. In December 2022 Mrs H’s car was set... (3 pages)View decision -
Decision Reference DRN-4644215
27 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4644215 The complaint Mr H complains about the conduct of London & Colonial Services Limited (‘L&C’) in relation to his Self Invested Personal Pension (‘SIPP’). Mr H complains this has resulted in him suffering a substantial loss to his pension funds. Mr H is being represented ... (47 pages)View decision
