We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4908140
26 Jul 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4908140 The complaint Mr U’s complaint is about a decision by Bank of Scotland plc trading as Halifax (BoS) not to allow him to take a further advance on his mortgage to consolidate unsecured debts. What happened In 2021 Mr U re-mortgaged his home to BoS. When he did so, he borrowed... (3 pages)View decision -
Decision Reference DRN-4691398
25 Jul 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4691398 The complaint The estate of X complains that The Prudential Assurance Company Limited (“Prudential”) did not treat X fairly when selling X an annuity in 2013. X is represented by the executor of the estate, Mr B. What happened In 2013 X took out an annuity through Prudential... (2 pages)View decision -
Decision Reference DRN-4721025
25 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4721025 The complaint Mr M complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost. What happened Mr M was introduced to an individual by a close friend. This frien... (3 pages)View decision -
Decision Reference DRN-4931336
25 Jul 2024 Coversure Midlands Ltd UpheldInsuranceDRN-4931336 The complaint Mrs H complains about Coversure Midlands Ltd trading as Coversure Insurance Services (Sevenoaks)’s handling of her car insurance claim. For ease, I shall refer to Coversure Midlands Ltd trading as Coversure Insurance Services (Sevenoaks) below as “Coversure”. W... (5 pages)View decision -
Decision Reference DRN-4863460
25 Jul 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4863460 The complaint Mr T complains that Santander UK Plc (“Santander”) declined his request for a £350 overdraft. He says being declined has meant he’s been unable to pay his rent. What happened In May 2024, Mr T applied for a £350 overdraft with Santander. He told us that he nee... (3 pages)View decision -
Decision Reference DRN-4881880
25 Jul 2024 ClearBank Limited UpheldBanking and PaymentsDRN-4881880 The complaint Miss F complains that ClearBank Limited, trading as Tide, closed her account. What happened Miss F had an account with Tide. In December 2023, Tide paused Miss F’s account while it completed a review. A day later it closed Miss F’s account. Dissatisfied, Miss F... (2 pages)View decision -
Decision Reference DRN-4820371
25 Jul 2024 Tide Platform Limited Not upheldBanking and PaymentsDRN-4820371 The complaint Mr A, trading as D, complains that Tide Platform Limited blocked access to his business bank account. What happened Mr A was a sole trader and had an account with Tide. In 2023, Tide blocked Mr A’s account. It told Mr A it had placed a temporary pause on the ac... (2 pages)View decision -
Decision Reference DRN-4550292
25 Jul 2024 Lendable Ltd Not upheldConsumer CreditDRN-4550292 The complaint Mrs J complains about a car she acquired with finance provided by Lendable Ltd, trading as Autolend. What happened In May 2023, Mrs J entered into a regulated hire purchase agreement with Autolend in relation to a used car. The car was four years old, its milea... (2 pages)View decision -
Decision Reference DRN-4772449
25 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4772449 The complaint Mr N is unhappy that Revolut Ltd won’t refund his losses from an investment scam. What happened Mr N became involved with fraudsters purporting to be an investment broker that I’ll refer to as ‘M’. Believing he was investing and earning significant profits, a n... (4 pages)View decision -
Decision Reference DRN-4928331
25 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4928331 The complaint Mr M complains Monzo Bank Ltd has failed to help him obtain a refund in relation to a business class flight he paid for on his debit card. What happened Mr M used his Monzo debit card on 9 October 2023 to pay £1,445.33 for a one way business class flight betwee... (3 pages)View decision
