We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366700 results
-
Decision Reference DRN-4813749
23 May 2024 Sesame Limited UpheldPensions and AnnuitiesDRN-4813749 The complaint Ms C is represented. She says an Appointed Representative (‘AR’) of Sesame Limited (‘SL’) gave her unsuitable advice to transfer two Co-Operative Group (‘Co-Op’) Personal Pensions (‘PPs’) into a Self-Invested Personal Pension (‘SIPP’) provided by London and Coloni... (11 pages)View decision -
Decision Reference DRN-4718182
23 May 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4718182 The complaint Ms E complains that PrePay Technologies Limited (trading as ‘Monese’) provided inadequate information about top-up fees. To keep things simpler, I will mainly refer to Monese in my decision. What happened When Ms E made two top-ups on her Monese account, she was s... (4 pages)View decision -
Decision Reference DRN-4726825
23 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4726825 The complaint Ms M complains that Barclays Bank UK PLC trading as Barclaycard recorded incorrect information on her credit file and hasn’t provided her with the service it should have. What happened Ms M said that information on her credit file from one provider showed her Barc... (4 pages)View decision -
Decision Reference DRN-4468855
23 May 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4468855 The complaint Mr S complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) acted unfairly and unreasonably by (1) participating in an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (the “CCA”) and ... (7 pages)View decision -
Decision Reference DRN-4761344
23 May 2024 Scottish Widows Limited Not upheldInvestmentsDRN-4761344 The complaint Mr and Mrs W’s complaint comes about from a mortgage endowment policy they have with Scottish Widows Limited trading as Clerical Medical. They believe that it was mis-sold and Scottish Widows failed to fulfil its obligations to them because: of the very poor perf... (5 pages)View decision -
Decision Reference DRN-4797561
23 May 2024 Squareup Europe Ltd Not upheldBanking and PaymentsDRN-4797561 The complaint Ms D complains that Square up Europe Ltd trading as Cash App has declined to reimburse her £50 that she paid as part of a scam. What happened On 26 May 2023, Ms D paid £50 to someone she met on social media for some goods that she ordered. After she didn’t receive... (2 pages)View decision -
Decision Reference DRN-4808466
23 May 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4808466 The complaint Mr and Mrs H complain Ageas Insurance Limited (“Ageas”) has unfairly declined a claim. Any reference to Ageas includes respective agents or representatives that it has taken responsibility for. What happened The background of this complaint is well known between t... (4 pages)View decision -
Decision Reference DRN-4809746
23 May 2024 TSB Bank plc Not upheldInvestmentsDRN-4809746 The complaint Mr S complains that when he applied for a fixed rate bond with TSB Bank plc, he didn’t receive the interest rate he saw advertised. Mr S also complained there was a delay in a later deposit to the same bond and he missed interest that he would have earned on this ... (5 pages)View decision -
Decision Reference DRN-4814332
23 May 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4814332 The complaint Miss V complains that Wise Payments Limited won’t refund the money she lost after she was the victim of a scam. What happened In early 2023, Miss V saw an advert for a cryptocurrency investment company on a social media platform. She says she checked online review... (5 pages)View decision -
Decision Reference DRN-4800963
23 May 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-4800963 The complaint Mrs K has complained that Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) didn’t ask for evidence of her income and expenditure before it lent to her, and had it done so, Tesco would’ve discovered the loan was unaffordable for her. What happened Mrs K w... (4 pages)View decision
