We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4856150
25 Jul 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4856150 The complaint Mr L is unhappy because Sainsburys Bank Plc declined his chargeback claim and his claim under section 75. What happened Mr L’s daughter booked a wedding venue in 2022 for a wedding to take place on 12 August 2023 and paid a deposit of £1,300 in cash. Mr L paid ... (3 pages)View decision -
Decision Reference DRN-4850775
25 Jul 2024 M G Norman & Co Ltd Not upheldMortgagesDRN-4850775 The complaint The estate of Mrs M complains that M G Norman & Co Ltd mis-sold her an equity release mortgage. What happened In 2016 a mortgage broker introduced Mrs M to M G Norman for advice on equity release and debt consolidation. The subsequent fact find document co... (4 pages)View decision -
Decision Reference DRN-4918538
25 Jul 2024 Ageas Insurance Limited UpheldInsuranceDRN-4918538 The complaint Mr G complains Ageas Insurance Limited unfairly declined his trace and access claim. Mr G’s been represented for the complaint. For simplicity I’ve referred to the representative’s actions as being Mr G’s own. What happened Mr G held Ageas home insurance. He ... (3 pages)View decision -
Decision Reference DRN-4635936
25 Jul 2024 Paragon Finance Plc Not upheldMortgagesDRN-4635936 The complaint Miss E and Mr P complain about their second charge mortgage (secured loan), currently owned by Paragon Finance PLC trading as Idem Servicing. They complain Idem hasn’t honoured an agreement to release Miss E from the loan. What happened In 2007 Miss E and Mr P,... (3 pages)View decision -
Decision Reference DRN-4827331
25 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4827331 Complaint Mr G is unhappy that Monzo Bank Ltd didn’t refund him after he told it he’d fallen victim to a scam. Background In late 2023, Mr G received a message from someone who claimed to be a recruiter. She told Mr G that she had an opportunity for a role that involved work... (5 pages)View decision -
Decision Reference DRN-4901445
25 Jul 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4901445 The complaint Mr S has complained that Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“BPF”), acted unfairly and unreasonably by being a party to an unfair debtor-creditor relationship with him under s.140A of the Consume Credit Act 1984 (“CCA”) ... (3 pages)View decision -
Decision Reference DRN-4840681
25 Jul 2024 Acasta European Insurance Company Limited Not upheldInsuranceDRN-4840681 The complaint Mr S complains that Acasta European Insurance Company Limited (AEICL) has treated him unfairly when he made a claim on his GAP insurance policy. What happened Mr S contacted AEICL on 20 November 2023 after his vehicle was stolen on 18 November 2023. Mr S was to... (3 pages)View decision -
Decision Reference DRN-4919475
25 Jul 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-4919475 The complaint Mr C has complained about a transfer of his Scottish Equitable Plc trading as Aegon personal pension to a small self-administered scheme (SSAS) in 2014. Mr C’s SSAS was subsequently used to invest in a fractional ownership of overseas hotel property with The Re... (12 pages)View decision -
Decision Reference DRN-4903822
25 Jul 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4903822 The complaint Mr A is unhappy about the time taken and the banks used by Wise Payments Limited for his international money transfer. What happened Mr A’s money was delayed for a couple of months during the transfer. Mr A said this was because Wise didn’t carry out the trans... (3 pages)View decision -
Decision Reference DRN-4733839
25 Jul 2024 Julian Hodge Bank Limited Not upheldMortgagesDRN-4733839 The complaint Mr W and Mrs W complain about the service they have received from Julian Hodge Bank Limited trading as Hodge Lifetime. In particular, they complain that Hodge Lifetime: - took the wrong monthly direct debit payment; - sent them a letter incorrectly claiming th... (4 pages)View decision
