We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4600533
27 Feb 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-4600533 The complaint Mr S complains about the level of service received from Hastings Insurance Services Limited after purchasing a motor insurance policy. What happened The details of this complaint are known to all parties, so I won’t repeat them here. Instead, I’ll summarise my und... (3 pages)View decision -
Decision Reference DRN-4594497
27 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4594497 The complaint Mr T has complained about U K Insurance Limited (UKI). He isn’t happy about the valuation of his car after it was deemed a total loss following a claim under his motor insurance policy and about the way it dealt with his claim. What happened Mr T made a claim unde... (3 pages)View decision -
Decision Reference DRN-4580460
27 Feb 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4580460 The complaint Mr and Mrs A complain that National Westminster Bank Plc unfairly closed their joint current account and delayed payment of the money in it. Because the account was linked to their mortgage, the closure had an impact on their mortgage interest. What happened Mr an... (3 pages)View decision -
Decision Reference DRN-4510950
27 Feb 2024 Halifax Share Dealing Limited Not upheldInvestmentsDRN-4510950 The complaint Mr R complains that Halifax Share Dealing Limited (‘Halifax’) threatened to sell his shares without his consent and transferred his shares to another provider which charged a higher fee. He wants an acknowledgement that Halifax wasn’t entitled to sell his shares, ... (4 pages)View decision -
Decision Reference DRN-4492500
27 Feb 2024 Nationwide Building Society Not upheldMortgagesDRN-4492500 The complaint Ms G’s complaint is that Nationwide Building Society wouldn’t agree to her proposals for the property her mortgage with it is secured on. She wants to convert the property into two separate houses, sell one and use the proceeds to repay the mortgage with Nationwid... (6 pages)View decision -
Decision Reference DRN-4465901
27 Feb 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4465901 The complaint Mr B and Ms T’s complaint is about the administration of the mortgage they have with Barclays Bank UK PLC. They are unhappy that when they asked to move their payment date to an earlier day in the month, it made mistakes and then told them they had missed a paymen... (3 pages)View decision -
Decision Reference DRN-4570737
27 Feb 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4570737 The complaint Mr E complains about problems with a car he acquired through a conditional sale agreement with Santander Consumer (UK) plc trading as Santander Consumer Finance (SCF). He would like to reject the car. What happened The details of this complaint are well known to b... (2 pages)View decision -
Decision Reference DRN-4648041
27 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4648041 The complaint Mr Y says that Barclays Bank UK PLC didn’t credit a cash deposit he made. What happened Mr Y says that in July 2022, he used a Barclays self-service machine to deposit £1,000 cash into his landlord’s account. But the landlord didn’t receive it. Mr Y says he didn’t... (4 pages)View decision -
Decision Reference DRN-4602453
27 Feb 2024 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4602453 The complaint Mr R complains that Barclays Bank PLC (Barclays) didn’t correct an error on his credit file when it identified it in 2018. Although it has now done so Mr R would like significantly more compensation than the £400 Barclays has already paid. What happened The detail... (2 pages)View decision -
Decision Reference DRN-4388982
27 Feb 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. Not upheldBanking and PaymentsDRN-4388982 The complaint Mr S complains about a payment that was taken from his credit card by PayPal (Europe) Sarl et Cie SCA (“PayPal”) after it was removed from his account. What happened Mr S made a payment for a purchase that he later reported as a potential fraud. PayPal told Mr S t... (3 pages)View decision
