We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-4816191
28 May 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4816191 The complaint Mr M has complained about a loan Creation Consumer Finance Ltd provided to him. He says he had significant credit card debt and an overdraft. Had Creation carried out enough checks it would have seen the loan was unaffordable. What happened Creation provided Mr M ... (2 pages)View decision -
Decision Reference DRN-4712678
28 May 2024 AWP P&C S.A. UpheldInsuranceDRN-4712678 The complaint Mr P and Mrs P have complained about the settlement made by AWP P&C SA following a claim made under their travel insurance policy. They have also complained about the service they received. What happened The background to this complaint is well known to the pa... (3 pages)View decision -
Decision Reference DRN-4820387
28 May 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4820387 The complaint Mr C complains that AXA Insurance UK Plc declined a claim he made for damage to the roof of his leasehold property. What happened Mr C is leaseholder of a flat which he lets out to tenants. The flat is covered by a Real Estate property insurance policy, taken out ... (5 pages)View decision -
Decision Reference DRN-4299430
28 May 2024 Topaz Finance Limited UpheldMortgagesDRN-4299430 The complaint Mr F has complained about his mortgage he holds with Topaz Finance Limited trading as Heliodor Mortgages. What happened Mr F took out this mortgage in December 2005 with Northern Rock. The mortgage offer issued in October 2005 shows Mr F was borrowing £171,695 on ... (7 pages)View decision -
Decision Reference DRN-4819214
28 May 2024 Capital Com (UK) Limited UpheldInvestmentsDRN-4819214 The complaint Mr A complains that Capital Com (UK) Limited: 1. Only paid him around half what he was due when it closed out his contract for differences positions. 2. Shouldn’t have closed his positions at all because he had traded with 1:1 leverage. 3. Only paid him around hal... (4 pages)View decision -
Decision Reference DRN-4524243
28 May 2024 Openwork Limited Not upheldInvestmentsDRN-4524243 The complaint Mrs S complains about Openwork Limited (‘Openwork’). She says that the advice she was given wasn’t suitable for her. This is because the investments she has started have performed poorly and they have produced a ‘net zero’ gain. What happened Mrs S visited a build... (5 pages)View decision -
Decision Reference DRN-4798557
28 May 2024 Santander UK Plc UpheldMortgagesDRN-4798557 The complaint Mr H has complained about a number of issues connected with his mortgage and accounts held with Santander UK Plc (Santander). What happened Mr H has raised numerous issues which have occurred over a period of many years in relation to his accounts with Santander. ... (2 pages)View decision -
Decision Reference DRN-4262682
28 May 2024 IG Markets Limited UpheldInvestmentsDRN-4262682 The complaint Mr W complains that IG Markets Limited suspended trading in his account without proper explanation. He says this has resulted in large losses which he wants refunded. What happened Mr W opened a contract for differences (“CFD”) trading account with IG Markets in 2... (4 pages)View decision -
Decision Reference DRN-3995512
28 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3995512 The complaint Mr C has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (‘s.... (5 pages)View decision -
Decision Reference DRN-4814247
28 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4814247 The complaint X and its director Mr H complain that Aviva Insurance Limited mishandled a claim on a commercial motor insurance policy. What happened X is a company in the electrical business. The subject matter of the claim and the complaint is a van, first registered in 2018 w... (5 pages)View decision
