We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4819734
28 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4819734 The complaint Mr S has complained Barclays Bank UK PLC, trading as Barclaycard wouldn’t refund him for a disputed transaction. What happened In August 2023 Mr S noticed a transaction being made on his Barclaycard. This was for tickets. He disputed this with Barclaycard. He was ... (3 pages)View decision -
Decision Reference DRN-4745503
28 May 2024 Tandem Personal Loans Ltd Not upheldConsumer CreditDRN-4745503 The complaint Mr M complains that Tandem Personal Loans Ltd (“Tandem”) didn’t reply to his query about whether they’d received payments, and that they were late sending a link to enable him to access his account online. What happened The details of this complaint are well known... (1 page)View decision -
Decision Reference DRN-4768032
28 May 2024 First Central Underwriting Limited UpheldInsuranceDRN-4768032 The complaint Mrs S complains about how First Central Underwriting Limited handled a claim made on her motor insurance policy. She wants her car repaired and compensation for her loss of earnings caused by the delays. What happened Mrs S’s car was damaged when she mounted a ker... (3 pages)View decision -
Decision Reference DRN-4572204
28 May 2024 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-4572204 The complaint Ms S complains Blue Motor Finance Ltd (BMF) supplied her with a car that she believes wasn’t of satisfactory quality. What happened In February 2023, Ms S entered into a 60 month hire purchase agreement for a used car. The car’s ca... (3 pages)View decision -
Decision Reference DRN-3970117
28 May 2024 IG Markets Limited Not upheldInvestmentsDRN-3970117 The complaint Mr V complains that IG Markets Limited (‘IG’) failed to fill his stop loss order at the price it should have, and so caused him a financial loss. Mr V wants compensation for financial loss and inconvenience. What happened Mr V had a spread betting account provided... (4 pages)View decision -
Decision Reference DRN-4732193
28 May 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4732193 The complaint Mr and Mrs S are unhappy with the service they received from AXA PPP Healthcare Limited when Mr S made a claim on a private medical insurance policy. What happened Mr and Mrs S are the beneficiaries of a private group medical insurance policy. Mr S claimed for tre... (2 pages)View decision -
Decision Reference DRN-4771697
28 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4771697 The complaint Mr V has complained Monzo Bank Ltd did nothing to intervene and stop a payment he was making as the result of an employment scam. What happened Mr V opened a bank account with Monzo on 29 September 2023. The same day he made a payment of £3,300 to his cryptocurren... (3 pages)View decision -
Decision Reference DRN-4817551
28 May 2024 Yorkshire Building Society UpheldBanking and PaymentsDRN-4817551 The complaint Mr S complains that Yorkshire Building Society (YBS) require him to produce identification to open the account he wants to open, despite them already holding this. What happened Mr S had a Loyalty Regular Saver that matured, and YBS transferred this to a Six Acces... (3 pages)View decision -
Decision Reference DRN-4769499
28 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4769499 The complaint Mr C has complained Monzo Bank Ltd did nothing to help when he ended up paying a fraudster for a foreign villa booking. What happened In June 2023, Mr C was the victim of a scam. He was looking to book a villa holiday and used a renowned holiday booking site. He f... (3 pages)View decision -
Decision Reference DRN-4759467
28 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4759467 The complaint Mr A has complained Lloyds Bank PLC promised to review the CCTV after he raised whether he received £500 from a cash machine in December 2023. He’s concerned at the poor service he received. What happened On 14 December 2023 Mr A went to a Lloyds branch and withdr... (2 pages)View decision
