We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5849483
30 Sep 2025 Interactive Brokers (U.K.) Limited Not upheldInvestmentsDRN-5849483 The complaint Mr I complains that Interactive Brokers (U.K.) Limited (“IB”) didn’t disclose costs associated with some trades he placed. He wants IB to refund the losses he made on the trades. What happened Mr I held an account with IB through which he traded in various asse... (7 pages)View decision -
Decision Reference DRN-5545119
30 Sep 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5545119 The complaint A company, which I’ll refer to as E, complains that Lloyds Bank PLC (‘Lloyds’) won’t reimburse the funds it lost. Mr A, who is a director of E, brings the complaint on E’s behalf. He says E is the victim of a scam. What happened Mr A says that he received a col... (3 pages)View decision -
Decision Reference DRN-5851340
30 Sep 2025 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-5851340 The complaint Mr S complains that Hargreaves Lansdown Asset Management Limited (“HL”) treated him unfairly in delaying the transfer of funds in his Self-Invested Personal Pension (“SIPP”). He says he was unable to undertake certain trades in his SIPP during the transfer and ... (3 pages)View decision -
Decision Reference DRN-5848709
30 Sep 2025 Society of Lloyd's UpheldInsuranceDRN-5848709 The complaint Mr and Mrs M have complained about the way an ‘insurer’ who is a member of The Society of Lloyds (SOL) has handled their claim under their home insurance policy. Any reference to the insurer includes its agents. What happened The background to this complaint ... (8 pages)View decision -
Decision Reference DRN-5809933
30 Sep 2025 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-5809933 The complaint Mr R is complaining that Specialist Motor Finance Limited (SMFL) acted irresponsibly in lending to him. Mr R’s complaint has been handled by a representative, but for ease I’ve written as if we’ve dealt with him directly throughout. What happened In June 2022, ... (3 pages)View decision -
Decision Reference DRN-5850930
30 Sep 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5850930 The complaint Mr M complains (‘Barclays’), hasn’t reimbursed him following an Authorised Push Payment (‘APP’) investment scam he fell victim to. He says Barclays should reimburse him for the money he lost. Mr M has brought the complaint with the assistance of a professional... (10 pages)View decision -
Decision Reference DRN-5588397
30 Sep 2025 Telefonica UK Limited Not upheldConsumer CreditDRN-5588397 The complaint Mr T complains about the quality of a mobile telephone device bought using a fixed sum loan agreement with Telefonica UK Limited trading as O2. What happened In August 2024, Mr T took out a fixed sum loan with Telefonica to get a brand new mobile telephone hand... (3 pages)View decision -
Decision Reference DRN-5635561
30 Sep 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5635561 The complaint Mr B has complained about the quality of the car he financed through Moneybarn No. 1 Limited. What happened Mr B entered into a finance agreement with Moneybarn on 26 July 2024, for a used car. It was just under eight years old, and was recorded as having 93,30... (2 pages)View decision -
Decision Reference DRN-5851255
30 Sep 2025 Aviva Insurance Limited UpheldInsuranceDRN-5851255 The complaint Mr M has complained about his let property insurer Aviva Insurance Limited regarding its handling of insured repairs necessary following a water leak. What happened There was a leak in summer 2023. Following a complaint and Aviva issuing a final response lette... (8 pages)View decision -
Decision Reference DRN-5850520
30 Sep 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5850520 The complaint Mr M complains that he couldn’t use voice recognition to make a payment from his account with Santander UK Plc. What happened In May 2025 Mr M tried to make a payment from his account using telephone banking. He was unable to make the payment as he said the sys... (2 pages)View decision
