We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
-
Decision Reference DRN-4808783
25 Jul 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-4808783 The complaint Miss S complains about the way that AXA PPP Healthcare Limited has handled a claim she made on a group private medical insurance policy. What happened The detailed background to this complaint is well-known to both parties. So I’ve simply set out a summary of w... (6 pages)View decision -
Decision Reference DRN-4763596
25 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4763596 The complaint Mr Y complains that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing him with an overdraft and also granting him a running credit account. What happened Mr Y was given an overdraft with his current account in April 2022 with an initial overdraft limit... (4 pages)View decision -
Decision Reference DRN-4792084
25 Jul 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4792084 The complaint Mr D complains that National Westminster Bank Plc (“NatWest”) did not refund the £28,000 he lost to a scam. What happened Mr D found an investment opportunity online for a company I’ll call ‘X’. The business model centred around car leasing; investors like Mr D... (5 pages)View decision -
Decision Reference DRN-4929393
25 Jul 2024 West Bay Insurance Plc UpheldInsuranceDRN-4929393 The complaint Mr S has complained about his car insurer West Bay Insurance Plc because it cancelled his policy, which left him having to pay for taxis and occasionally paying for temporary insurance cover for his car in order to get to work. What happened Mr S’s policy with... (4 pages)View decision -
Decision Reference DRN-4929231
25 Jul 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4929231 The complaint Miss S complained because TSB Bank plc failed to stop repeated fraudulent transactions on her account. What happened In early September 2023, there were around 26 debits on Miss S’s TSB account. They were all to an online food delivery company. Miss S hadn’t a... (5 pages)View decision -
Decision Reference DRN-4846379
25 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4846379 The complaint Miss B complains that Monzo Bank Ltd did not refund a series of payments she lost as part of a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Miss B was the victim of an... (4 pages)View decision -
Decision Reference DRN-4863349
25 Jul 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4863349 The complaint Mr V complains about charges applied to a euro payment he made from his HSBC UK Bank Plc account. What happened Mr V has an account with HSBC in euros and another euro account with a different bank – W. On 26 April 2024 Mr V instructed a transfer of €218.28 fro... (2 pages)View decision -
Decision Reference DRN-4600852
25 Jul 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4600852 The complaint Mr B complains Barclays Bank UK PLC (“Barclays”) closed his account without notification and failed to communicate effectively with him. Mr B is also unhappy he needs to send notarised identity and proof of address documents to get his funds released. What happ... (3 pages)View decision -
Decision Reference DRN-4888088
25 Jul 2024 Computershare Investor Services Plc Not upheldInvestmentsDRN-4888088 The complaint Mr G complains Computershare Investor Services Plc (“Computershare”) didn’t act correctly with his shares in a company I’ll call “V”. He complains Computershare wouldn’t let him sell all his shares and the number of shares allocated to him was reduced. What h... (5 pages)View decision -
Decision Reference DRN-4883592
25 Jul 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4883592 The complaint Mr G has complained that Fortegra Europe Insurance Company Ltd declined his claim, caused delays and led him to believe it would meet his claim several times. All reference to the underwriter Fortegra in my decision includes its administrator acting on its beh... (2 pages)View decision
