We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4702882
28 May 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4702882 The complaint Mr and Mrs C’s complaint about Bank of Scotland plc trading as Halifax (Halifax) relates to the registration of their property at HM Land Registry. They believe this was the responsibility of Halifax and as the property remains unregistered, Halifax should pay to ... (3 pages)View decision -
Decision Reference DRN-4644417
28 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4644417 The complaint Miss Y complained about Lloyds Bank PLC. The bank incorrectly debited £5 from her account, and she wanted more compensation than Lloyds paid her. What happened On 5 January 2024, Miss Y went to a Lloyds branch to withdraw £30 cash. Later, she noticed that a £5 fas... (2 pages)View decision -
Decision Reference DRN-4819377
28 May 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4819377 The complaint The estate of Mrs M complains about Royal & Sun Alliance Insurance Limited’s (RSA) handling of a subsidence claim made under the late Mrs M’s home insurance policy. This complaint has been brought to the Financial Ombudsman Service by the executor of the estat... (4 pages)View decision -
Decision Reference DRN-4647887
28 May 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4647887 The complaint Mr H’s complaint is about the five-year 1.63% fixed rate mortgage he took out with Barclays Bank UK PLC (Barclays). Mr H believes it should run for five years from the day of completion and not end on 31 July 2025. What happened Mr H has said that he took out a fi... (2 pages)View decision -
Decision Reference DRN-4731573
28 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4731573 The complaint Mr G1 complains that HSBC UK Bank Plc placed a block on a joint account that he held together with Mr G2. This complaint is brought with the consent of Mr G2 as the joint account holder, but as Mr G1 has dealt with the complaint I’ll mostly refer to him in my deci... (4 pages)View decision -
Decision Reference DRN-4702952
28 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4702952 The complaint Mr C has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In 2023 Mr C was told by Monzo that they were closing his account. They also lodged a fraud-related marker on his record with CIFAS. ... (2 pages)View decision -
Decision Reference DRN-4703347
28 May 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4703347 The complaint Mr C complains that Aviva Insurance Limited refused to settle his claim for some items he says were damaged as a result of an escape of water event. Aviva is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents... (3 pages)View decision -
Decision Reference DRN-4743131
28 May 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-4743131 The complaint Mr W complains that Sainsburys Bank PLC has treated him unfairly in relation to a transaction on his credit card which paid a website for flights. What happened In January 2023 Mr W used his Sainsburys credit card to pay for international flights thr... (3 pages)View decision -
Decision Reference DRN-4809251
28 May 2024 U K Insurance Limited UpheldInsuranceDRN-4809251 The complaint Ms S complains that U K Insurance Limited (“UKI”) unfairly declined a claim under her legal expenses insurance policy. Where I refer to UKI, this includes the actions of its agents and claims handlers for which it takes responsibility. What happened In 2023, Ms S ... (3 pages)View decision -
Decision Reference DRN-4692860
28 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4692860 The complaint Miss M complains that Monzo Bank Ltd (“Monzo”) unfairly lodged a marker against her and delayed the removal of it. What happened Miss M opened an account with Monzo in 2021 to assist her with future travel and educational plans. She said that at some point after o... (2 pages)View decision
