We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4763990
28 May 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4763990 The complaint Mr G complains that Nationwide Building Society won’t refund him for a failed cash machine withdrawal. What happened On 3 January 2024, Mr G used his Nationwide debit card to withdraw £360 from a cash machine located in a supermarket. Mr G says there were two cash... (3 pages)View decision -
Decision Reference DRN-4769167
28 May 2024 abrdn Financial Planning And Advice Limited Not upheldPensions and AnnuitiesDRN-4769167 The complaint Mr W complains about the advice given by abrdn Financial Planning And Advice Limited (‘abrdn’) in relation to the transfer of benefits from his defined-benefit (‘DB’) occupational pension scheme. He says the advice was unsuitable for him and believes this has caus... (7 pages)View decision -
Decision Reference DRN-4775531
28 May 2024 Close Brothers Limited UpheldConsumer CreditDRN-4775531 The complaint Mr R complains about the quality of a car he has been financing through an agreement with Close Brothers Limited (Close Brothers). What happened I issued my provisional decision on this complaint last month. An extract from that provisional decision is set out bel... (5 pages)View decision -
Decision Reference DRN-4511954
28 May 2024 Santander UK Plc Not upheldMortgagesDRN-4511954 The complaint Miss W complains about the customer service she’s received from Santander UK Plc in relation to her mortgage. She’s unhappy they’re asking her to use a solicitor’s firm on their panel to complete a deed of variation in relation to the mortgaged property, and they ... (2 pages)View decision -
Decision Reference DRN-4722458
28 May 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4722458 The complaint Mrs H complains that on a visit to a branch of Halifax. She said she was made to use an electronic teller machine, when she wanted to be served at the counter. What happened Mrs H said she received poor customer service at a branch of Halifax. She said the atmosp... (2 pages)View decision -
Decision Reference DRN-4812579
28 May 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4812579 Complaint Mr R has complained that Loans 2 Go Limited (“L2G”) acted unfairly to him when providing him with a loan. He says that the payments were unaffordable and so the loan shouldn’t have been provided to him. Background L2G provided Mr R with a loan of £2,000.00 in Septembe... (5 pages)View decision -
Decision Reference DRN-4804814
28 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4804814 Complaint Mr J complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In November 2021, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4817561
28 May 2024 FirstRand Bank Limited Not upheldConsumer CreditDRN-4817561 Complaint Mr W complains that FirstRand Bank Limited (trading as “MotoNovo” Finance) unfairly entered into a hire-purchase agreement with him. He’s said the payments to his agreement were unaffordable. Background In July 2018, MotoNovo provided Mr W with finance for a used car.... (3 pages)View decision -
Decision Reference DRN-4814331
28 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4814331 Complaint Mr L complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In October 2021, Moneybarn provided Mr... (3 pages)View decision -
Decision Reference DRN-4798891
28 May 2024 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-4798891 Complaint Mr B complains that Blue Motor Finance Ltd (“BMF”) unfairly entered into a hire-purchase agreement with him. He’s said that the agreement was unaffordable. Background In November 2021, BMF provided Mr B with finance for a used car. The cash price of the vehicle was £1... (3 pages)View decision
