We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4818536
28 May 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4818536 The complaint Mr F complains that Tesco Personal Finance PLC (trading as Tesco Bank) removed the details of his son’s Junior Individual Savings Account (JISA) from his app and online banking without him being informed. What happened Mr F contacted Tesco Bank to raise a complain... (3 pages)View decision -
Decision Reference DRN-4818278
28 May 2024 Scottish Friendly Assurance Society Limited Not upheldInsuranceDRN-4818278 The complaint Mrs H complains because Scottish Friendly Assurance Society Limited gave her incorrect information about the maturity value of her policy. What happened Mrs H held a 25 year endowment plan with Scottish Friendly. In April 2023, Scottish Friendly gave Mrs H incorre... (2 pages)View decision -
Decision Reference DRN-4804627
28 May 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4804627 The complaint Mr K, via a third party, complains that Vanquis Bank Limited (“Vanquis”) acted irresponsibly in providing him with a credit card. What happened In May 2015 Vanquis provided Mr K with a credit card with a credit limit of £150. This credit limit was never increased ... (2 pages)View decision -
Decision Reference DRN-4818937
27 May 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-4818937 The complaint Mr R complains about The Co-operative Bank Plc’s online and phone services when he made enquires and the interest on his ISA account wasn’t updated. Also, he hasn’t been receiving regular account statements. What happened Mr R relies on bank statements and bank su... (3 pages)View decision -
Decision Reference DRN-4662814
27 May 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4662814 The complaint Miss S complains about Metro Bank PLC closing her account before she could gain access to her funds, resulting in a financial loss. What happened Miss S had two bank accounts with Metro. In August 2023, Metro informed Miss S that they were closing her accounts. Th... (2 pages)View decision -
Decision Reference DRN-4180810
27 May 2024 eToro (UK) Ltd Not upheldInvestmentsDRN-4180810 The complaint Mrs K complains that eToro (UK) Limited, trading as eToro, had a discrepancy on a trading chart within her contracts for difference (CFD) account. She says that after contacting them to discuss the potential error, they asked her to close her positions and account... (4 pages)View decision -
Decision Reference DRN-4719201
27 May 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4719201 The complaint Mr S complains about the quality of a car he was financing through an agreement with BMW Financial Services (GB) Limited, who I’ll call BMWFS. What happened I have issued three previous provisional decisions on this complaint in October and December 2023, and most... (10 pages)View decision -
Decision Reference DRN-4154147
27 May 2024 Interactive Brokers (U.K.) Limited Not upheldInvestmentsDRN-4154147 The complaint Mr K complains that Interactive Brokers (U.K.) Limited (‘IBL’) ‘arbitrarily liquidated two currency futures contracts’ he held for hedging purposes. Mr K would now like IBL to recompense him for the investment loss he says he’s suffered. What happened Mr K held tw... (4 pages)View decision -
Decision Reference DRN-4753313
27 May 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-4753313 The complaint Mr A complains that Legal and General Assurance Society Limited (‘L&G’) unfairly cancelled his term assurance policy, which he took out in May 2023 to replace an existing policy. To resolve his complaint, Mr A wants L&G to reinstate the new policy and pay ... (6 pages)View decision -
Decision Reference DRN-4712081
27 May 2024 Admiral Insurance Company Limited Not upheldInsuranceDRN-4712081 The complaint Mrs M complains Admiral Insurance Company Limited (Admiral) failed to provide support or advice after her car was hit by a third-party. She is also unhappy that the insurer failed to register her claim on her motor insurance policy, after she notified them of it. ... (3 pages)View decision
