We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4928076
24 Jul 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4928076 The complaint Mr H has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credi... (5 pages)View decision -
Decision Reference DRN-4928181
24 Jul 2024 Aviva Insurance Limited UpheldInsuranceDRN-4928181 The complaint Mr P complains that when he was involved in an accident Aviva Insurance Limited settled liability on a 50/50 basis without telling him beforehand, having previously told him they were treating it as a non-fault claim. What happened In January 2023 Mr P was invo... (4 pages)View decision -
Decision Reference DRN-4777244
24 Jul 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4777244 The complaint Mr M complains that Nationwide Building Society has not met its obligations in regard to transactions he made on his debit card to get out of a Timeshare type agreement. What happened In August 2020 Mr M talked with a company which said... (3 pages)View decision -
Decision Reference DRN-4842533
24 Jul 2024 AWP P&C S.A. UpheldInsuranceDRN-4842533 The complaint Mr L is unhappy about the way in which AWP P&C S.A. handled claims made on his travel insurance policy. What happened Whilst abroad, Mr L was involved in a car incident. Some time later he was admitted to hospital, the extent of his injuries was assessed, ... (2 pages)View decision -
Decision Reference DRN-4916542
24 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4916542 The complaint Mr P opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr P transferred his existing personal pensions to the SIPP and made two investments. Mr P’s complaint is that Options acted unfai... (24 pages)View decision -
Decision Reference DRN-4719766
24 Jul 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4719766 The complaint Mr S complains that MBNA Limited hasn’t handled a claim he’s brought under section 75 of the Consumer Credit Act 1974 (“CCA”) in an appropriate way. What happened Mr S part paid for dental treatment from a supplier, “E”, using his MBNA credit card, in August 20... (3 pages)View decision -
Decision Reference DRN-4901027
24 Jul 2024 Black Horse Limited Not upheldConsumer CreditDRN-4901027 The complaint Mrs T is unhappy that a car supplied to her under a hire purchase agreement with Black Horse Limited was of an unsatisfactory quality. What happened In September 2022, Mrs T was supplied with a used car through a hire purchase agreement with Black Horse. She p... (4 pages)View decision -
Decision Reference DRN-4879519
24 Jul 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4879519 The complaint Mr S complains that J.P. Morgan Europe Limited (operating under its Chase brand) suspended his account for more than three months without telling him why. It then closed the account. What happened On or about 10 November 2023 Chase suspended Mr S’s account. He ... (2 pages)View decision -
Decision Reference DRN-4801783
24 Jul 2024 West Bay Insurance Plc Not upheldInsuranceDRN-4801783 The complaint Mr D complains about the way West Bay Insurance Limited handled a claim he made on his motor insurance policy. What happened Mr D’s car was involved in an incident in France in August 2020, where it then remained for some time. In March 2021, Mr D provided a re... (4 pages)View decision -
Decision Reference DRN-4875588
24 Jul 2024 FUND OURSELVES LIMITED Not upheldConsumer CreditDRN-4875588 The complaint Mr W complains that FUND OURSELVES LIMITED (FOL) didn’t inform him that his debt had been passed on to an external debt collector. What happened In November 2020, Mr W entered into a fixed sum loan agreement with FOL. The loan was for £150 repayable over 95 da... (2 pages)View decision
