We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4741505
24 Apr 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4741505 The complaint Mr S complains about the consequences he suffered as a result of TSB Bank plc (TSB) declining two cheques that he issued. What happened In January 2023, Mr S wanted to open an executor account to enable him to look after and distribute the proceeds of his late fat... (4 pages)View decision -
Decision Reference DRN-4727255
24 Apr 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4727255 The complaint Mr and Mrs B say that Barclays Bank UK PLC mis-sold them an interest only mortgage. They’ve made several complaints about their mortgage in the past, and they now complain that Barclays has failed to comply with its obligations, has lied to them, and obstructed th... (6 pages)View decision -
Decision Reference DRN-4757734
24 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4757734 The complaint Mr F complains National Westminster Bank Plc (“NatWest”) won’t refund him for transactions he didn’t authorise and is unfairly holding him liable. He also complains NatWest should remove any adverse information its applied to his credit file, and that a member of ... (12 pages)View decision -
Decision Reference DRN-4663067
24 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4663067 The complaint Miss S has complained that Barclays Bank UK PLC, trading as Barclaycard, sent a fraud alert text to her husband’s phone. What happened Miss S has a Barclaycard. When she attempted a transaction, a text alert was sent to her husband’s phone, to check it was genuine... (2 pages)View decision -
Decision Reference DRN-4669325
24 Apr 2024 Great Lakes Insurance SE Not upheldInsuranceDRN-4669325 The complaint Mr W complains that Great Lakes Insurance SE has declined a claim he made on his travel insurance policy. What happened Mr W was travelling abroad when he sustained very serious injuries. He was found in the street, having previously attended hospital. He had also... (4 pages)View decision -
Decision Reference DRN-4671594
24 Apr 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4671594 The complaint Mrs B complains Bank of Scotland plc trading as Halifax didn’t promptly transfer the money from her Regular Saver account upon maturity. What happened Mrs B held a Regular Saver account with Halifax that was due to mature on 21 August 2023. However, when Mrs B che... (3 pages)View decision -
Decision Reference DRN-4758818
24 Apr 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4758818 The complaint Mr J complains about the service he received from Bank of Scotland plc, trading as Halifax, surrounding his request to add his wife to his account as a joint account holder. What happened Mr J and his wife wanted to open a joint current account with Halifax. But H... (3 pages)View decision -
Decision Reference DRN-4727307
24 Apr 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4727307 The complaint Mr K has complained that HSBC UK Bank Plc unfairly declined his claim under section 75 of the Consumer Credit Act 1974, and his chargeback request, for money he paid to a hotel. What happened Mr K used his HSBC credit card to pay for venue hire, including food. Ho... (2 pages)View decision -
Decision Reference DRN-4760540
24 Apr 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4760540 The complaint Mrs T says Vanquis Bank Limited irresponsibly lent to her. What happened Mrs T applied for a credit card from Vanquis in August 2023. Her application was accepted and Vanquis gave her a £1,200 credit limit. Mrs T says Vanquis did not complete sufficient checks. It... (3 pages)View decision -
Decision Reference DRN-4686884
24 Apr 2024 Savvy Loan Products Limited Not upheldConsumer CreditDRN-4686884 The complaint Mr V complains that Savvy Loan Products Limited, trading as Tick Tock Loans (“Savvy”), lent to him irresponsibly. What happened Mr V took one loan with Savvy on 5 May 2023 for £500, repayable at £162.61 over six monthly instalments. Mr V repaid it on 30 November 2... (3 pages)View decision
