We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-5073616
28 Nov 2024 Paypal (Europe) S.a.r.l. et Cie, S.C.A Not upheldBanking and PaymentsDRN-5073616 The complaint Mrs W complains that PayPal (Europe) S.a.r.l. et Cie, S.C.A unfairly defaulted her PayPal Credit account. What happened Mrs W holds a PayPal Credit account. In 2023, PayPal reported a default to Mrs W’s credit file. It did so because it said she’d missed sever... (4 pages)View decision -
Decision Reference DRN-5066427
28 Nov 2024 Standard Life Savings Limited UpheldPensions and AnnuitiesDRN-5066427 The complaint Mrs L complained Standard Life Savings Limited trading as abrdn (abrdn) caused her a financial loss by delaying the transfer of her pension benefits to a new provider. She would like to be compensated for this loss. Mrs L is being assisted in bringing her com... (4 pages)View decision -
Decision Reference DRN-5081541
28 Nov 2024 U K Insurance Limited UpheldInsuranceDRN-5081541 The complaint Mr R complains about the service he’s received from UK Insurance Limited (UKI) when making a claim on his legal expenses insurance (LEI) policy. Any reference to UKI, includes the actions of its agents. What happened The circumstances of this complaint are well... (5 pages)View decision -
Decision Reference DRN-5175793
28 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5175793 The complaint Mr K complains that Revolut Ltd didn’t do enough when he fell victim to an impersonation scam. What happened In January 2023, Mr K received a phone call from someone purporting to be Revolut. They explained that several purchases had been attempted on his accou... (8 pages)View decision -
Decision Reference DRN-4896539
28 Nov 2024 Sesame Limited UpheldPensions and AnnuitiesDRN-4896539 The complaint Miss C complained Sesame Limited (Sesame) gave her unsuitable advice to invest in a Free Standing Additional Voluntary Contribution pension plan (FSAVC). She would like to be compensated for any financial loss he has suffered. Miss C is being assisted in his co... (5 pages)View decision -
Decision Reference DRN-5091498
28 Nov 2024 Kroo Bank Ltd UpheldBanking and PaymentsDRN-5091498 The complaint Mr F complains that Kroo Bank Ltd (‘Kroo’) unfairly restricted his account and held onto funds. What happened Mr F opened a personal current account with Kroo on 4 March 2024. On 9 July 2024 Kroo reviewed Mr F’s account and placed restrictions on Mr K’s access... (3 pages)View decision -
Decision Reference DRN-5125348
28 Nov 2024 ReAssure Limited UpheldInvestmentsDRN-5125348 The complaint Mr and Mrs R complained about ReAssure Limited (ReAssure). They have said that ReAssure has delayed in paying them the surrender value when their Flexible Mortgage Plan/Mortgage Savings Plans matured. What happened Mr and Mrs R held two Flexible Mortgage Plan/M... (3 pages)View decision -
Decision Reference DRN-5140881
28 Nov 2024 West Bay Insurance Plc UpheldInsuranceDRN-5140881 The complaint Miss M complains about how West Bay Insurance Plc (West Bay) valued her vehicle following a claim made under her motor Insurance policy. References to West Bay include its agents. What happened In September 2023 a third-party collided with Miss M’s parked vehi... (4 pages)View decision -
Decision Reference DRN-5094694
28 Nov 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5094694 The complaint Mr D complains that Capital One (Europe) plc defaulted his credit card account. What happened In June 2019, Mr D took out a credit card account ending 8558 with Capital One. Mr D made regular monthly payments to his credit card until September 2020. On 28 Septe... (4 pages)View decision -
Decision Reference DRN-5168760
28 Nov 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5168760 The complaint Mr S is unhappy that The Royal Bank of Scotland Plc (“RBS”) wouldn’t let him withdraw a large sum of money from his account and with the service he received while in branch. What happened Mr S gave notice to RBS that he wanted to make a £20,000 cash withdrawal ... (2 pages)View decision
