We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
-
Decision Reference DRN-4760817
24 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4760817 The complaint Mr A complains that Monzo Bank Ltd (‘Monzo’) hasn’t refunded him the money he lost in a scam. What happened I’m not going to cover all the points raised in detail. The view of 30 November 2023 covered the details of Mr A’s testimony. But briefly Mr A says he was c... (6 pages)View decision -
Decision Reference DRN-4757520
24 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsThe complaint Mr L complains that Barclays Bank UK Plc unreasonably blocked and then closed his accounts with them. He says he’s missed out on payments he was expecting to be credited. What happened The facts of this complaint are largely not in dispute, so I will cover them off only brief... (4 pages)View decision -
Decision Reference DRN-4689577
24 Apr 2024 Amtrust Europe Limited UpheldInsuranceDRN-4689577 The complaint Mr Y’s complaint is about a claim he made on his Amtrust Europe Limited legal expenses insurance policy. Mr Y feels that Amtrust treated him unfairly. In this decision all references to Amtrust include their claims handlers. What happened Mr Y purchased a property... (4 pages)View decision -
Decision Reference DRN-4713360
24 Apr 2024 British Gas Insurance Limited Not upheldInsuranceDRN-4713360 The complaint Mr P complains that British Gas Insurance Limited has unfairly refused to replace his boiler under his HomeCare insurance policy. What happened Mr P tells us that he’s reported issues with his boiler to British Gas since March 2020. As they’ve been unable to repai... (3 pages)View decision -
Decision Reference DRN-4760278
24 Apr 2024 U K Insurance Limited UpheldInsuranceDRN-4760278 The complaint Mr and Mrs H complain that U K Insurance Limited (“UKI”) rejected a claim for legal expenses cover to pursue personal injury claims. What happened Mr and Mrs H went on holiday with their children. During the holiday they all became ill and were diagnosed as having... (4 pages)View decision -
Decision Reference DRN-4760614
24 Apr 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-4760614 The complaint Ms M and Ms T are unhappy that Legal and General Assurance Society Limited cancelled a joint life insurance policy (‘the policy’) shortly after it had started. What happened Towards the end of 2022, Ms M and Ms T applied for the policy. When doing so, they were in... (4 pages)View decision -
Decision Reference DRN-4758709
24 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4758709 The complaint Mr M is unhappy Revolut Ltd won’t reimburse him for money he lost as part of a scam. What happened Mr M recalled that in June 2023, he was contacted by someone who claimed to be from his bank. Broadly, they told him that someone had tried to use his account and to... (4 pages)View decision -
Decision Reference DRN-4727197
24 Apr 2024 Inter Partner Assistance SA Not upheldInsuranceDRN-4727197 The complaint Mr and Mrs N have complained that Inter Partner Assistance SA (‘IPA’) failed to provide assistance when they needed help abroad. What happened Mr and Mrs N were on holiday abroad when unfortunately, Mr N needed emergency medical assistance and was admitted to hosp... (2 pages)View decision -
Decision Reference DRN-4691935
24 Apr 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4691935 The complaint Mr H is unhappy that Great Lakes Insurance SE declined a claim made on his travel insurance policy (‘the policy’). All reference to Great Lakes includes its representatives. What happened Whilst abroad in 2022, Mr H was admitted to hospital and diagnosed initially... (4 pages)View decision -
Decision Reference DRN-4714730
24 Apr 2024 Monument Life Insurance Dac Not upheldInsuranceDRN-4714730 The complaint Miss L complains that Monument Life Insurance Dac has suspended payment of her open plan protect insurance claim. What happened Miss L holds an open plan protect policy with Monument. This pays benefit in the event of accident or sickness, or unemployment. Miss L ... (2 pages)View decision
