We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-4758500
24 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4758500 The complaint A limited company, which I’ll call P, complains that HSBC UK Bank Plc is pursuing it unfairly and in error for repayment of a bounce back loan (“BBL”). That loan was applied for by a different limited company, which I will call M. This complaint has been referred ... (5 pages)View decision -
Decision Reference DRN-4750601
24 Apr 2024 First Central Underwriting Limited Not upheldInsuranceDRN-4750601 The complaint Miss D complains about First Central Underwriting Limited (First Central) who cancelled her policy and charged her a cancellation fee and outstanding premiums, under her motor insurance policy. Any reference to First Central includes its agents. What happened Miss... (3 pages)View decision -
Decision Reference DRN-4460327
24 Apr 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4460327 The complaint Mr R complains that Bank of Scotland plc trading as Intelligent Finance (‘Intelligent Finance’) won’t refund the money he lost when he fell victim to a scam. What happened Mr R says that he saw workmen completing work at his neighbour’s house and enquired about ha... (6 pages)View decision -
Decision Reference DRN-4727309
24 Apr 2024 MBNA Limited UpheldBanking and PaymentsDRN-4727309 The complaint Mr C complains that MBNA Limited irresponsibly provided him with a credit card account. What happened In December 2017, MBNA opened the account with a credit limit of £1,000. No increases to the limit were applied. In 2023, Mr C complained to MBNA that it had lent... (3 pages)View decision -
Decision Reference DRN-4713302
24 Apr 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4713302 The complaint Mr R has complained that Capital One (Europe) plc’s poor customer service prevented him from using his card on 24 September 2023. What happened On 18 September 2023, Mr R received a fraud alert text message from Capital One, followed by a telephone call shortly af... (2 pages)View decision -
Decision Reference DRN-4679692
24 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4679692 The complaint Mr M complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened On 22 June 2023, Mr M received a call from someone who told him a warrant was issued for his arrest due to tax evasion. Mr M was told that he h... (3 pages)View decision -
Decision Reference DRN-4722989
23 Apr 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4722989 The complaint Mr J complains that Barclays Bank UK PLC, trading as Barclaycard, closed his account, and complains about other issues related to that account. What happened In February 2023 Mr J applied for a new credit card account with Barclaycard. He passed a preliminary cred... (3 pages)View decision -
Decision Reference DRN-4671365
23 Apr 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4671365 The complaint Miss H complains that Santander UK Plc failed to set up her direct debit payment for 15 th of each month which resulted in her missing a payment and having adverse data recorded on her credit file. What happened Miss H holds a credit card account with Santander. T... (2 pages)View decision -
Decision Reference DRN-4686207
23 Apr 2024 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4686207 The complaint Mr M complains that Mulsanne Insurance Company Limited is responsible for mishandling a claim on his commercial vehicle insurance policy. What happened The subject matter of the claim and the complaint is a van, first registered in late April 2019. Mr M was a dire... (3 pages)View decision -
Decision Reference DRN-4654653
23 Apr 2024 Logic Investments Ltd UpheldPensions and AnnuitiesDRN-4654653 The complaint Mrs G has complained about the advice given to her by Mayfair Capital Ltd (‘Mayfair’) to transfer her personal pension into a self-invested personal pension (‘SIPP’). Mayfair were appointed representatives of Logic Investments Ltd (‘Logic’) at that time. Following... (7 pages)View decision
