We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4656868
4 Mar 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4656868 The complaint Mr A and Mrs R complain that Red Sands Insurance Company (Europe) Limited declined their travel insurance claim. My references to Red Sands include its claims management and emergency assistance service agent. What happened Mr A and Mrs R had a single trip travel ... (5 pages)View decision -
Decision Reference DRN-4627652
4 Mar 2024 Pinnacle Insurance Plc UpheldInsuranceDRN-4627652 The complaint Mrs B complains that Pinnacle Insurance Plc won’t pay her pet insurance claim and that it’s added an exclusion to her policy. My references to Pinnacle include its agents. What happened Mrs B took out pet insurance on-line for her dog which started on 31 October 2... (4 pages)View decision -
Decision Reference DRN-4660453
4 Mar 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4660453 The complaint Miss H is complaining about TSB Bank plc because she wanted to change the payment date for a payment arrangement she had with the bank and was unable to do so. What happened Miss H had a credit card with TSB. She fell behind with payments and, in June 2023, agreed... (5 pages)View decision -
Decision Reference DRN-4492011
4 Mar 2024 Scottish Widows Bank Plc Not upheldMortgagesDRN-4492011 The complaint Mr R and Ms M’s complaint about Scottish Widows Bank Plc (SW) relates to the closure of their Offset Saver Account (OSA) when they purchased a new property. They were told that the OSA would be moved over and linked to their new mortgage when their old mortgage wa... (3 pages)View decision -
Decision Reference DRN-4476315
4 Mar 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4476315 The complaint Mr C complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In March 2023 Mr C was supplied with a car and entered into a conditional sale agreement with Moneybarn. When Mr C collected the car, he notic... (3 pages)View decision -
Decision Reference DRN-4661263
4 Mar 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4661263 The complaint Mr J is unhappy that HSBC UK Bank Plc closed his basic bank account without notice. He’d like compensation and the account reopened. What happened On 26 November 2022 Mr J opened a basic bank account with HSBC. On 30 January 2023 HSBC sent Mr J a letter letting hi... (2 pages)View decision -
Decision Reference DRN-4635186
4 Mar 2024 Covea Insurance plc UpheldInsuranceDRN-4635186 The complaint K – a limited company – is complaining about the amount Covea Insurance plc has paid to settle a claim it made on its commercial insurance policy. What happened In December 2022 a cart damaged a property K owned. So K contacted Covea to claim on its insurance poli... (3 pages)View decision -
Decision Reference DRN-4219239
4 Mar 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4219239 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (‘Hargreaves Lansdown’) bought the wrong number of shares for him and that caused him a financial loss. What happened Mr B had a number of share dealing accounts with Hargreaves Lansdown. On 31 Octob... (7 pages)View decision -
Decision Reference DRN-4417244
4 Mar 2024 Vacation Finance Limited Not upheldConsumer CreditDRN-4417244 The complaint Mr J complains that Vacation Finance Limited won’t refund to him the money that he paid for some holiday club membership credits. He’s being represented in his complaint by a claims management company. What happened Mr J and his wife entered into a membership appl... (6 pages)View decision -
Decision Reference DRN-4175693
4 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4175693 The complaint Mr B complains that Barclays Bank UK PLC didn’t refund a chargeback, loaded a negative marker against him on the National Fraud Database, recorded a default and closed his bank account. He’d like the debt written off, the default and marker removed and compensatio... (4 pages)View decision
