We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4744242
23 Jul 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-4744242 The complaint Mr H complained that a single contribution investment he made to his pension plan in March 2018 was used by Scottish Equitable Plc trading as Aegon (Aegon) to change the default investment strategy of his pension without his consent. He believes that this has c... (3 pages)View decision -
Decision Reference DRN-4905423
23 Jul 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4905423 The complaint Mr B complains that Vanquis Bank Limited lent to him in an irresponsible manner. What happened Mr B has been assisted in making his complaint by a firm of solicitors. But in this decision, for ease, I will generally refer to all communication as if it has been... (3 pages)View decision -
Decision Reference DRN-4860881
23 Jul 2024 Scottish Widows Limited Not upheldInsuranceDRN-4860881 The complaint Miss M complains that Scottish Widows Limited unfairly declined her insurance claim and cancelled her cover. Miss M also says she paid more in premiums than the refund Scottish Widows gave her. What happened The history of events is well known to the parties, ... (3 pages)View decision -
Decision Reference DRN-4884065
23 Jul 2024 Liverpool Victoria Financial Services Limited Not upheldPensions and AnnuitiesDRN-4884065 The complaint Mrs H complained that Liverpool Victoria Financial Services Limited (LV) had frozen the value of her with profits retirement plan when she reached the age of 75, causing her a substantial financial loss. She would like LV to compensate her for any loss she has ... (3 pages)View decision -
Decision Reference DRN-4848611
23 Jul 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4848611 The complaint Mr K complains that Starling Bank Limited unreasonably blocked and subsequently closed his business account. He also complained of the time taken to release the remaining funds. What happened Mr K held an account with Starling in his capacity as a sole trader.... (2 pages)View decision -
Decision Reference DRN-4543198
23 Jul 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4543198 The complaint Mrs K has complained that Vanquis Bank Limited treated her unfairly and blocked her account. Mrs K has at times been represented in bringing her complaint. But for clarity. I’ll refer to all submissions made on her behalf as having been made by her directly. Wh... (2 pages)View decision -
Decision Reference DRN-4884066
23 Jul 2024 Liverpool Victoria Financial Services Limited Not upheldPensions and AnnuitiesDRN-4884066 The complaint Mr H complained that Liverpool Victoria Financial Services Limited (LV) had frozen the value of his with profits retirement plan when he reached the age of 75, causing him a substantial financial loss. He would like LV to compensate him for any loss he has suff... (3 pages)View decision -
Decision Reference DRN-4823322
23 Jul 2024 ReAssure Limited Not upheldPensions and AnnuitiesDRN-4823322 The complaint Mr B complains that ReAssure Limited failed to treat him fairly when he asked to take some retirement benefits in September 2023. What happened Mr B holds pension savings with ReAssure. In September 2023 he submitted an application to ReAssure to withdraw part ... (3 pages)View decision -
Decision Reference DRN-4868432
23 Jul 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4868432 The complaint Miss A complains about how Royal & Sun Alliance Insurance Limited (“RSA”) dealt with a claim for repairs she made on her car insurance policy. RSA are the underwriters of this policy, i.e. the insurer. Part of this complaint con... (3 pages)View decision -
Decision Reference DRN-4924283
23 Jul 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4924283 The complaint Ms D complains about how Bank of Scotland plc trading as Halifax handled a claim she made to it. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remit. Ms D sa... (3 pages)View decision
