We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
-
Decision Reference DRN-4848557
23 Jul 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4848557 The complaint F, a limited company, complains that Starling Bank Limited unreasonably blocked and subsequently closed its accounts. It has also complained of the time taken to release the remaining funds. What happened F held an account with Starling, but in May 2023 discov... (2 pages)View decision -
Decision Reference DRN-4647714
23 Jul 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4647714 The complaint Miss S complains £460 was transferred out of her Starling Bank Ltd account using the Nearby payment facility without her authority. What happened On 14 August 2023 six payments totalling £460 were made to a third party from Miss S’s Starling bank account using... (4 pages)View decision -
Decision Reference DRN-4848512
23 Jul 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4848512 The complaint F, a limited company, complains that Starling Bank Limited unreasonably blocked and subsequently closed its accounts. It has also complained of the time taken to release the remaining funds. What happened F held an account with Starling, but in May 2023 discov... (2 pages)View decision -
Decision Reference DRN-4782724
23 Jul 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4782724 The complaint Mr W says that he applied over the phone for a new interest rate product for his mortgage he holds with Bank of Scotland plc trading as Halifax, but Halifax says it has no record of that, and Mr W says the rate it later offered is unaffordable. Mr W says he wan... (6 pages)View decision -
Decision Reference DRN-4923474
23 Jul 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4923474 The complaint Mr Y complains about misleading information he says Barclays Bank UK PLC gave him. He believes this has led to him incurring a final repayment charge (FRC) of £275. What happened Mr Y took a mortgage with Barclays in 2006. The mortgage was set up over a 20-year... (2 pages)View decision -
Decision Reference DRN-4863450
23 Jul 2024 Pinnacle Insurance Plc Not upheldInsuranceDRN-4863450 The complaint Mr N has complained that Pinnacle Insurance Plc unfairly declined claims on his pet insurance policies. What happened On 14 June 2023 Mr N took out separate policies with Pinnacle to cover each of his two cats (whom I’ll call C1 and C2) starting from 4 July 20... (2 pages)View decision -
Decision Reference DRN-4924687
23 Jul 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4924687 The complaint Mr D has complained that Lloyds Bank PLC won’t refund the money he lost after falling victim to a scam. What happened Mr D fell victim to a romance scam. He met someone online who turned the relationship romantic, and they spoke every day. They persuaded Mr D t... (3 pages)View decision -
Decision Reference DRN-4738394
23 Jul 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4738394 The complaint Mr A has complained about the service he received from HSBC UK Bank Plc, when he made a claim under section 75 of the Consumer Credit Act 1974. What happened Mr A bought a door, but didn’t receive it, as the merchant went into liquidation. So, he decided to rai... (2 pages)View decision -
Decision Reference DRN-4692171
23 Jul 2024 Secure Trust Bank Plc UpheldConsumer CreditDRN-4692171 The complaint Mr R complains about the quality of a car he has been financing through an agreement with Secure Trust Bank Plc, trading as V12 Vehicle Finance (“V12”). What happened Mr R took receipt of a used car on 3 December 2022. He financed the deal through a hire purcha... (4 pages)View decision -
Decision Reference DRN-4887766
23 Jul 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4887766 The complaint Mr P complains about how Royal & Sun Alliance Insurance Limited (RSA) dealt with claims under his home emergency policy, one for a drainage/plumbing issue and one for electrical supply issues. References to RSA in this decision include their agents providi... (4 pages)View decision
