We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4409939
23 Jul 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4409939 The complaint Mr V complains about Liverpool Victoria Insurance Company Limited (LV)’s handling of his buildings insurance claim. All references to LV also include its appointed agents. What happened What this decision covers My decision covers events following LV’s final re... (3 pages)View decision -
Decision Reference DRN-4673729
23 Jul 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4673729 The complaint Mr P complains about Hargreaves Lansdown Asset Management Limited’s (“HL’s”) promotion of the Woodford Equity Income Fund (“WEIF”), which he invested in through his SIPP with HL. What happened The WEIF was managed by Neil Woodford, who left Invesco Perpetual in... (7 pages)View decision -
Decision Reference DRN-4923994
23 Jul 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4923994 The complaint Mr F complains that Wise Payments Limited (‘Wise’) won’t refund the money he lost after falling victim to a scam. What happened Mr F’s complaint has been brought by a professional representative. However, as the account is in Mr F’s name, I’ll refer to him thr... (6 pages)View decision -
Decision Reference DRN-4902149
23 Jul 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-4902149 The complaint Mr B complains that National Savings and Investments (‘NS&I’) failed to do enough to highlight changed terms before he was automatically enrolled into a new bond for a fixed five-year term . To put things right, Mr B wants NS&I to agree to early withdr... (4 pages)View decision -
Decision Reference DRN-4920434
23 Jul 2024 WPS ADVISORY Ltd UpheldPensions and AnnuitiesDRN-4920434 The complaint Mr R complains that WPS Advisory Ltd (“WPS”) was responsible for delays which led to him missing the acceptance deadline of 23 March 2022 to transfer the value of his defined benefits (“DB”) pension to a private pension arrangement. He says that this led to him... (4 pages)View decision -
Decision Reference DRN-4775670
23 Jul 2024 Applewood Independent Limited UpheldPensions and AnnuitiesDRN-4775670 The complaint Ms L says the advice given by Applewood Independent Limited (AIL), to switch her three personal pensions into a Self-invested Personal Pension (SIPP) and higher risk investments was unsuitable. What happened Ms L contacted AIL to review her financial circumsta... (8 pages)View decision -
Decision Reference DRN-4786790
23 Jul 2024 HDI Global Specialty SE Not upheldInsuranceDRN-4786790 The complaint Mr H has complained that HDI Global Specialty SE (HDI) failed to pay out the full amount claimed when he made a claim on his pet insurance policy. References to HDI include its agents and claims administrators. What happened The background to Mr H’s complaint... (4 pages)View decision -
Decision Reference DRN-4797696
23 Jul 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4797696 The complaint Mr K complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) added a late payment mark to his credit file. What happened Mr K has a credit card from Virgin. On the statement issued on 27 September 2022, the limit was £1,000 and the balance was £993.... (3 pages)View decision -
Decision Reference DRN-4713496
23 Jul 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4713496 The complaint Mr Y is unhappy that he didn’t have access to his accounts with Bank of Scotland plc. Mr Y said there were large sums of money in these accounts, and he wants it made available to him. BoS say these accounts closed many years ago. What happened Mr Y said he wa... (2 pages)View decision -
Decision Reference DRN-4909068
23 Jul 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-4909068 The complaint Mr and Mrs S are unhappy that The Royal London Mutual Insurance Society Limited declined a claim Mr S made for the critical benefit on their personal protection policy (‘the policy’). What happened Mr S was diagnosed with prostate cancer in 2023. He made a cla... (2 pages)View decision
