We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN9937074
19 Jan 2016 Principality Building Society UpheldPayment protection insurance (PPI)Mr and Mrs D say Principality Building Society mis-sold them a payment protection insurance (“PPI”) policy.backgroundThe monthly premium PPI policy was taken out shortly after Mr and Mrs D applied for a mortgage in April 2001.Our adjudicator upheld the complaint, but... (2 pages)View decision -
Decision Reference DRN1053844
19 Jan 2016 Northern Bank Limited Not upheldPayment protection insurance (PPI)Mr and Mrs M complain Northern Bank Limited mis-sold them a payment protection insurance (PPI) policy.backgroundIn 2000, Mr and Mrs M took out a loan with Northern Bank. At the same time, it sold them a PPI policy. I understand the policy covered their loan repaymen... (3 pages)View decision -
Decision Reference DRN7209897
19 Jan 2016 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr F has complained that he was mis-sold a payment protection insurance (“PPI”) policy by Barclays Bank Plc (“Barclays”).background Mr F complained that he’s been mis-sold PPI alongside a credit card he had with Barclays. Barclays said it didn’t know whether PPI was suita... (2 pages)View decision -
Decision Reference DRN0370240
19 Jan 2016 Barclays Bank Plc UpheldBanking and creditMr L has complained that Barclays Bank Plc (“Barclays”) mis-sold three packaged bank accounts to him.backgroundBarclays told us Mr L upgraded his fee-free account to an Additions packaged account in branch in 2001. He upgraded again to an Additions Plus account in 200... (5 pages)View decision -
Decision Reference DRN4450852
19 Jan 2016 Northern Bank Limited Not upheldInvestment and pensionsMrs M has complained about the investment she took out in 2009 following advice fromNorthern Bank Limited. She has said the investment was mis-sold to her. She has also saidthat she was harassed into making the investment, that her money was mismanaged and that her mone... (4 pages)View decision -
Decision Reference DRN0557664
19 Jan 2016 Northern Bank Limited Not upheldInvestment and pensionsMr M has complained about the investment he took out in 2009 following advice fromNorthern Bank Limited. He has said the investment was mis-sold to him. He has also saidthat he was harassed into making the investment, that his money was mismanaged and that his money... (4 pages)View decision -
Decision Reference DRN3336852
19 Jan 2016 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs J complain that National Westminster Bank Plc would not allow them to take two further secured loans as mortgages. Instead they had to take them as loans covered by the Consumer Credit Act 1974. Mr and Mrs J say that this gives them less flexibilit... (2 pages)View decision -
Decision Reference DRN7782055
19 Jan 2016 The Co-operative Bank Plc Not upheldBanking and creditMr O complains that The Co-operative Bank Plc (The Co-op) didn’t treat his application for a loan fairly or promptly. background Mr O wanted to borrow £20,000 to help fund the purchase of a property. After speaking with The Co-op, Mr O decided to apply a loan for £1... (2 pages)View decision -
Decision Reference DRN5184613
19 Jan 2016 Aviva Insurance Services UK Limited Not upheldInsurance (excluding PPI)Mr P has complained that Aviva Insurance Services UK Limited didn’t pay his claim for thecost of his holiday, under the terms of his travel policy, after his family fell ill.background Mr P, his wife and two children, then aged six and four, who I’ll refer to as ... (3 pages)View decision -
Decision Reference DRN5099423
19 Jan 2016 AXA Wealth Services Limited Not upheldInvestment and pensionsMr G complains the advice he received from AXA Wealth Services Limited to invest in a stocks and shares ISA was unsuitable for him. backgroundMr G invested a lump sum of £10,200 into a stocks and shares ISA on the advice of an AXA adviser in 2011. He now believ... (2 pages)View decision
