We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN9046274
19 Jan 2016 Cumberland Building Society Not upheldPayment protection insurance (PPI)Mr M and Ms G have complained that Cumberland Building Society set up their mortgage payment protection insurance (PPI) policy wrongly. As a result they weren’t able to make a claim when Mr M was off work sick. backgroundMr M and Ms G took out a mortgage with Cumberlan... (3 pages)View decision -
Decision Reference DRN2398645
19 Jan 2016 Premier Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains that Premier Insurance Company Limited didn’t offer him enough for his written-off car and failed to sort out blame for an accident properly. backgroundMr H’s car was hit from behind by another car. He thought Premier didn’t do enough to get the other ... (2 pages)View decision -
Decision Reference DRN1261538
19 Jan 2016 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr O is unhappy that Allianz Insurance Plc didn’t pay out for his claim under his Home Contents insurance for accidental damage to a TV.backgroundMr O has a Home Contents policy which includes cover for accidental damage to electrical items. In June 2015 Mr O contacted... (2 pages)View decision -
Decision Reference DRN7061784
19 Jan 2016 Legal and General Assurance Society Limited Not upheldInvestment and pensionsMiss K complains that Legal and General Assurance Society Limited mis-sold her a mortgage endowment policy. Miss K says Legal and General led her to believe that the policy would pay out enough to cover her mortgage. backgroundIn 1990 Legal and General sold Miss K ... (2 pages)View decision -
Decision Reference DRN1035131
19 Jan 2016 Barclays Bank Plc UpheldBanking and creditMr W complains that Barclays Bank Plc mis-sold him two packaged bank accounts. The earlier sale was of the First Additions account in 2006 and the later one was the Additions Active account in 2012. He is represented by a claims management company (CMC) in this compl... (3 pages)View decision -
Decision Reference DRN4061261
19 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMr R has complained that Barclays Bank Plc (‘Barclays’) placed negative information on his credit file.backgroundWhen Mr R tried to let his flat, he found out Barclays had registered negative information on his credit file. He said the information related to another per... (2 pages)View decision -
Decision Reference DRN0480317
19 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMr G complains that Barclays Bank Plc sent him account statements by post when he’d asked for online statements.background Mr G says he’d registered for online statements with Barclays. But he says it switched him back to paper statements without his consent, and o... (2 pages)View decision -
Decision Reference DRN8728632
19 Jan 2016 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr N’s unhappy that Aviva Insurance Limited (“Aviva”) settled a claim against his policy when he says he wasn’t responsible for the accident. He says that Aviva’s actions have prevented him bringing his own claim. He wants Aviva to cover his losses. backgroundMr N’s br... (2 pages)View decision -
Decision Reference DRN2327698
19 Jan 2016 Bank of Scotland Plc Not upheldBanking and creditMr and Mrs H complain that Bank of Scotland plc trading as Halifax (“Halifax”) caused them to suffer financial loss when it made mistakes and delayed their application to borrow money to buy properties to rent out. They want compensation.backgroundMr and Mrs H wante... (2 pages)View decision -
Decision Reference DRN4727230
19 Jan 2016 RAC Insurance Limited Not upheldInsurance (excluding PPI)Mr O has complained that RAC Insurance Limited have refused to pay for his breakdown in France under the breakdown cover he gets with his bank account.backgroundMr O ran out of fuel while driving on a French motorway. He was unable to contact the RAC, so a garage re... (2 pages)View decision
