We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN3276846
19 Jan 2016 Nationwide Building Society Not upheldBanking and creditMr and Mrs O complain about the early repayment charge, (“ERC”), which Nationwide Building Society requires them to pay. They feel that the most that they should have to pay is a lower figure that they were told. And they want more compensation for the stress that ... (4 pages)View decision -
Decision Reference DRN6846437
19 Jan 2016 Chilli Financial Limited UpheldInvestment and pensionsMr H has complained that Chilli Financial Limited (“CFL”) misadvised him to set up a self-invested personal pension (“SIPP”) in order to facilitate an investment into an unregulated fund. backgroundIn October 2009, Mr H was contacted by a financial firm, Aston Lloyd (refer... (5 pages)View decision -
Decision Reference DRN0896314
19 Jan 2016 Lloyds Bank PLC Not upheldBanking and creditMiss N has complained to us about two transfers that were sent to an incorrect bank account in August 2015 by Lloyds Bank PLC (“Lloyds”). Miss N wants Lloyds to recover the money as the account details were not the details she believed she used.backgroundMiss N made ... (2 pages)View decision -
Decision Reference DRN9362101
19 Jan 2016 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Miss P complains that she switched her building and contents insurance to Aviva Insurance Limited only to discover that she no longer has legal expenses cover. She would like the cover to be added and for her claim to be supported.backgroundMiss P switched her property ... (2 pages)View decision -
Decision Reference DRN6360956
19 Jan 2016 The Royal London Mutual Insurance Society Limited Not upheldInvestment and pensionsMrs B is complaining about The Royal London Mutual Insurance Society Limited because it declined her claim on her life insurance for waiver of premium benefit (“WOP”) and cancelled it from the policy.background In June 2008, Mrs B took a level term life insurance po... (3 pages)View decision -
Decision Reference DRN4809772
19 Jan 2016 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mr and Mrs S are unhappy about Royal & Sun Alliance Insurance Plc (RSA) declining their landlord’s home insurance claim on a property that they let to tenants. Mr and Mrs S are represented by a third party - C.backgroundMr and Mrs S made a claim to RSA when th... (2 pages)View decision -
Decision Reference DRN9228058
19 Jan 2016 Santander UK Plc Not upheldBanking and creditMr P and Miss S complain that Santander UK Plc didn’t make payments to Mr P’s mortgage endowment policies. Because of Santander’s mistake, Mr P’s endowment policies have matured for less than he hoped and he has a higher mortgage balance to repay to Santander.Mr P has... (2 pages)View decision -
Decision Reference DRN0224816
19 Jan 2016 One Call Insurance Services Limited Not upheldInsurance (excluding PPI)Miss B complains that when she took out a motor insurance policy through One Call Insurance Services Limited (“One Call”) acting as broker, the premium she paid was greater because of two non fault claims she had made previously than it would have been without th... (2 pages)View decision -
Decision Reference DRN0068883
19 Jan 2016 Brightside Insurance Services Limited UpheldInsurance (excluding PPI)Mr S complains that Brightside Insurance Services Limited (eCar) should refund him about £108 on his motor insurance policy.backgroundeCar acted as an intermediary between Mr S and an insurer. He agreed to pay the annual premium by a deposit and instalments. But – after ... (2 pages)View decision -
Decision Reference DRN3034661
19 Jan 2016 Bradford & Bingley Plc Not upheldInvestment and pensionsMr and Mrs G complain that Bradford & Bingley Plc mis-sold them ISA investment products as a means of paying off their interest only mortgage. backgroundMr and Mrs G invested £40,000 each in ISA’s in 2000 on the advice of B&B as a repayment vehicle for the i... (2 pages)View decision
