We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
-
Decision Reference DRN0560866
19 Jan 2016 Nationwide Building Society UpheldBanking and creditMr P complains that Nationwide Building Society will not refund to him the money that he paid for a kitchen and utility room to be supplied and fitted. His complaint is made against Nationwide under section 75 of the Consumer Credit Act 1974. backgroundMr P entered in... (3 pages)View decision -
Decision Reference DRN0434214
19 Jan 2016 TSB Bank plc Not upheldBanking and creditMr O complains about the service that he received from TSB Bank plc when he contacted it about a payment.backgroundMr O didn’t recognise a pending payment for £165 to a payment service provider in August 2015. So he contacted TSB which said that the payment was only ... (1 page)View decision -
Decision Reference DRN2499907
19 Jan 2016 Pringles Financial Services Not upheldBanking and creditMr and Mrs D complain that Pringles Financial Services mis-sold their mortgage. Their representative brings the complaint on their behalf.backgroundIn 2001 Mr and Mrs D consulted Pringles, their brokers, about re-mortgaging their property. They had an existing mortgage wi... (2 pages)View decision -
Decision Reference DRN5129681
19 Jan 2016 Clyde Property Ltd UpheldInvestment and pensionsMr M complains that Clyde Property Ltd sold him a mortgage endowment policy that was unsuitable for his needs.backgroundIn 2001, Mr M took out a unit-linked mortgage endowment policy on the advice of Clyde Property Ltd. At the time, Mr M was a first time buyer and wa... (2 pages)View decision -
Decision Reference DRN8863153
19 Jan 2016 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mr S complains that National Westminster Bank Plc (“Natwest”) mis-sold him a mortgage payment protection insurance (“MPPI”) policy.backgroundThis complaint is about a regular premium MPPI policy taken out by Mr S in February 1999 alongside a mortgage. The policy protect... (2 pages)View decision -
Decision Reference DRN4540508
19 Jan 2016 MKDP LLP Not upheldBanking and creditMr H complains that MKDP LLP wrongly applied for a county court judgement (CCJ), withouttelling him, after he agreed to pay a debt.backgroundMr H explains that he got paperwork from the court explaining that MKDP had applied forjudgement for a debt. He says that he ... (2 pages)View decision -
Decision Reference DRN6978114
19 Jan 2016 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMr R complains that Mercedes-Benz Financial Services UK Limited didn’t properly deal with his request to change the collection address for his car.background Mr R had a car from Mercedes which was due to be returned at the end of the lease period. Mr R contacted the c... (2 pages)View decision -
Decision Reference DRN7034360
19 Jan 2016 Kelly Financial Management UpheldInvestment and pensionsMrs H, through her representative, complains advice from Kelly Financial Management to invest in the EEA Life Settlement fund was unsuitable. backgroundKFM advised Mrs H to invest in the EEA Life Settlement fund (EEA) in September 2009 and May 2010. The EEA was an unreg... (4 pages)View decision -
Decision Reference DRN9656945
19 Jan 2016 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C complains about the service provided by Liverpool Victoria Insurance Company Limited (LV) when he made a claim under his motor insurance policy following an incident. He wants his car to be repaired.backgroundMr C told LV that he had misjudged a car parking space... (2 pages)View decision -
Decision Reference DRN0030837
18 Jan 2016 Santander UK Plc Not upheldPayment protection insurance (PPI)Mr J says Santander UK Plc (“Santander”) trading at the time as Abbey National mis-sold him a mortgage payment protection insurance (“MPPI”) policy.backgroundThis complaint is about a monthly premium MPPI policy taken out in 1996. Our adjudicator didn’t uphold the comp... (2 pages)View decision
