We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN0948526
18 Jan 2016 National Westminster Bank Plc UpheldBanking and creditMr O complains that National Westminster Bank Plc prevented him from using his account and provided him with poor service after he complained.backgroundMr O approached NatWest about opening an account. He could see from the information he was given that NatWest would ... (4 pages)View decision -
Decision Reference DRN8998265
18 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMr R complains that Barclays Bank PLC won’t refund a payment made by mistake to the wrong person. our initial conclusionsOur adjudicator thought Barclays had acted fairly and done everything she’d expect to help Mr R get his money back. It had contacted the bank where ... (2 pages)View decision -
Decision Reference DRN0142587
18 Jan 2016 Lloyds Bank PLC Not upheldBanking and creditMr H complains that Lloyds Bank plc failed to contact him about arrangements for his loan once it separated from TSB, wrongly changed his monthly payment date, wrongly charged him a default fee and wrongly pursued him for payment though he was not in arrears.backgrou... (2 pages)View decision -
Decision Reference DRN1479967
18 Jan 2016 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mr T complains that Royal & Sun Alliance Insurance Plc have said that his i-pad is a personal computer and therefore a high risk item. He says that it is not a personal computer but a tablet. He therefore feels that he should be paid for the theft of his i-pad under... (2 pages)View decision -
Decision Reference DRN7439955
18 Jan 2016 Nationwide Building Society Not upheldBanking and creditMs M complained that Nationwide Building Society (Nationwide) has allowed money to be taken from her accounts without her agreement. And she wants the money returned.backgroundMs M said she went to her branch to check her savings balance and was told what it was. A ... (2 pages)View decision -
Decision Reference DRN8582893
18 Jan 2016 Santander UK Plc Not upheldBanking and creditMr and Mrs G complain that Santander UK Plc acted negligently by offering them loans without telling them about better mortgage rates.backgroundMr and Mrs G are unhappy because they’ve been on Santander’s standard variable rate since their previous mortgage deal expired ... (2 pages)View decision -
Decision Reference DRN5369720
18 Jan 2016 The Co-operative Bank Plc Not upheldBanking and creditMr W complains that The Co-operative Bank Plc (The Co-op) has refused to refund him for money paid to a company in respect of holiday club membership – he says it misrepresented the benefits to him and breached its contract with him. His claim is brought under Sec... (3 pages)View decision -
Decision Reference DRN1468194
18 Jan 2016 Unum Ltd Not upheldInsurance (excluding PPI)Miss F’s unhappy with how Unum Ltd dealt with a claim made under a group income protection insurance policy. She feels Unum didn’t provide her with support while considering the claim and failed to respond to her questions. She also believes Unum didn’t make reasonab... (3 pages)View decision -
Decision Reference DRN7876639
18 Jan 2016 Hyundai Capital UK Limited Not upheldBanking and creditMrs R is unhappy with a second hand car she financed under a conditional sale agreement with Hyundai Capital UK Limited.background In summary, Mrs R says the car has started to rust and it shouldn’t be doing this considering its age. She would like to give it back a... (2 pages)View decision -
Decision Reference DRN1984133
18 Jan 2016 Red Sands Insurance Company (Europe) Limited UpheldInsurance (excluding PPI)Miss D is unhappy that Red Sands Insurance Company (Europe) Limited wouldn’t pay a claim she made under her pet insurance policy because it was for a pre-existing condition. It’s also placed an exclusion on her policy for that condition. backgroundMiss D made a cl... (2 pages)View decision
