We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN3288054
18 Jan 2016 esure Insurance Limited UpheldInsurance (excluding PPI)Miss H has complained about the way esure Insurance Limited dealt with a claim she madeunder her motor policy after an accident.backgroundMiss H was involved in an accident with another car. She said she was in the left hand laneat the point of impact coming off ... (5 pages)View decision -
Decision Reference DRN4169722
18 Jan 2016 J D Williams & Company Limited Not upheldBanking and creditMr J complains about interest he has been charged on an account he held with J D Williams & Company Limited trading as Jacamo. Mr J is also unhappy with the treatment he received from it when he was asked to repay the balance due. background Mr J opened a credit ... (2 pages)View decision -
Decision Reference DRN6444997
18 Jan 2016 Hargreaves Lansdown Asset Management Limited Not upheldInvestment and pensionsMr S’s complaint relates to changes that Hargreaves Lansdown Asset Management Limited (“HL”) has made to his self-invested personal pension (“SIPP”). He is unhappy that the management charge has increased, and that an exit fee has been imposed. He wants HL to refund t... (2 pages)View decision -
Decision Reference DRN9554090
18 Jan 2016 Creation Consumer Finance Ltd Not upheldBanking and creditMrs J complains that she was mis-sold solar panels. The cost was funded by a fixed sum loan from Creation Consumer Finance Ltd.backgroundMrs J entered into a fixed sum loan with Creation in May 2013 to pay for the cost of solar panels in her home. She had to make 1... (2 pages)View decision -
Decision Reference DRN4703992
18 Jan 2016 Legal & General Insurance Limited Not upheldPayment protection insurance (PPI)Miss N complains that Legal & General Partnership Services Limited (Legal & General) mis-sold her mortgage payment protection insurance (MPPI) and a level term life assurance policy.backgroundIn 2003, Miss N met with an agent from Legal & General and bought ... (3 pages)View decision -
Decision Reference DRN6796705
18 Jan 2016 HSBC Bank plc Not upheldBanking and creditMr S complained about his card with HSBC Bank Plc. He thought the bank shouldn’t be charging him interest.backgroundMr S had a branded credit card which was administered by HSBC. The branded card supplier made a commercial decision that from early 2010 it would no lon... (2 pages)View decision -
Decision Reference DRN2378196
18 Jan 2016 Nationwide Building Society Not upheldBanking and creditMr A complained about the charges on his Nationwide Building Society account.backgroundMr A had an account with Nationwide, and charges were applied on it for payments being returned due to insufficient funds, and unauthorised overdraft.Mr A tried to close his account at ... (2 pages)View decision -
Decision Reference DRN7516845
18 Jan 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr H says Nationwide Building Society (Nationwide) mis-sold him two single premium payment protection insurance (PPI) policies.backgroundNationwide sold Mr H the policies with two loans taken out within around three months of each other in 2003. The policies provided cov... (2 pages)View decision -
Decision Reference DRN8788532
18 Jan 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about regular premium payment mortgage protection insurance (MPPI). Mr M and Miss D say Lloyds Bank plc (Lloyds) mis-sold them this cover.backgroundIn 1999, Mr M and Miss D took out joint MPPI cover with a mortgage. It protected them in the event ... (2 pages)View decision -
Decision Reference DRN4236962
18 Jan 2016 HSBC Bank plc Not upheldBanking and creditMr H complained that HSBC Bank Plc mis-sold him a packaged bank account in December 2007. He complained that HSBC led him to believe that this was the only account that was available to him.backgroundThe background to this complaint was set out in my provisional decis... (4 pages)View decision
