We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN4242364
15 Jan 2016 Ruffer LLP Not upheldInvestment and pensionsMr M complains about Ruffer LLP (“Ruffer”). He says he was given wrong and misleading information about investing in the Ruffer Illiquid Strategies Fund 2011. He is now unable to sell the investment, or to transfer it to another provider. backgroundOur adjudicator ... (3 pages)View decision -
Decision Reference DRN5840422
15 Jan 2016 St Andrew's Insurance plc Not upheldPayment protection insurance (PPI)Mr and Mrs P say they were mis-sold a mortgage payment protection insurance (MPPI) policy, which was taken out in 2004. The policy was originally sold by Halifax Insurance Ireland Ltd. However, St Andrew’s Insurance plc has taken over responsibility for all these p... (3 pages)View decision -
Decision Reference DRN5757344
15 Jan 2016 Lookers Motor Group Limited Not upheldPayment protection insurance (PPI)Mr P has complained that Lookers Motor Group Limited (“Lookers”) mis-sold him a payment protection insurance (“PPI”) policy in 2005 when he took out a loan to buy a vehicle. The policy provided life, accident and sickness cover. backgroundOne of our adjudicators looked ... (2 pages)View decision -
Decision Reference DRN8302310
15 Jan 2016 Aberdeen Wealth Management Ltd UpheldInvestment and pensionsMr O complains Aberdeen Wealth Management Ltd (Aberdeen) wrongly advised him to take out a life insurance policy for inheritance tax (IHT) purposes. He says that as a farmer his estate is exempt from IHT. background Mr O brought his complaint to this service, and said: ... (2 pages)View decision -
Decision Reference DRN7396378
15 Jan 2016 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A has complained that Liverpool Victoria Insurance Company Limited (LV) refused to pay for repairs to his car which he said was accident related. Mr A made a claim under his motor policy following an incident. backgroundMr A bought his motor policy with LV. Unfortun... (3 pages)View decision -
Decision Reference DRN3673264
15 Jan 2016 Canada Life Limited Not upheldInvestment and pensionsMr and Mrs H complain that Canada Life Limited sold them an unsuitable whole-of-life policy. They were led to believe that the premium for the policy would only change if they wanted it to, but now they’ve been told they need to pay significantly more to keep t... (2 pages)View decision -
Decision Reference DRN0784151
15 Jan 2016 Unum Ltd UpheldInsurance (excluding PPI)Mr H is complaining about Unum Ltd because it declined a claim on his critical illness insurance policy.backgroundMr H took out a critical illness insurance policy in 2002. Sadly, he was diagnosed with cancer in 2015. Unum declined his claim because it said his illness ... (2 pages)View decision -
Decision Reference DRN3395929
15 Jan 2016 Nationwide Building Society Not upheldBanking and creditMr D is unhappy with the customer service he’s received from Nationwide Building Society whilst borrowing more money on his mortgage.backgroundMr D’s application took a long time to complete, and he didn’t get updates as often and as promptly as he’d have liked. He spent... (1 page)View decision -
Decision Reference DRN4817265
15 Jan 2016 Covea Insurance plc UpheldInsurance (excluding PPI)Mr V complains that Covea Insurance plc declined to repair a scratch under his motor insurance policy following an incident. He wants it to reimburse him for the cost of his repairs.backgroundMr V was involved in a non fault incident. His garage provided an estima... (2 pages)View decision -
Decision Reference DRN4374784
15 Jan 2016 Financial Insurance Company Limited Not upheldPayment protection insurance (PPI)Mrs C complained that she was mis-sold a payment protection insurance (PPI) policy with a loan when she bought a car in December 1998. The car dealer that sold the PPI was not within our jurisdiction in relation to this sale. So I can’t consider a complaint about this... (2 pages)View decision
