We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4911802
22 Jul 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4911802 The complaint Mr C has complained about the service he received from Advantage Insurance Company Limited, having made a claim on his motor insurance policy. What happened The background to this complaint is well known to the parties so I won’t repeat the details in full here... (2 pages)View decision -
Decision Reference DRN-4496133
22 Jul 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4496133 The complaint Miss L complains that a car acquired under a hire purchase agreement with Specialist Motor Finance Limited (SMF) wasn’t of satisfactory quality. What happened In September 2022, Miss L acquired a used car from a dealership (E). She didn’t pay a deposit and the... (4 pages)View decision -
Decision Reference DRN-4918176
22 Jul 2024 Aviva Insurance Limited UpheldInsuranceDRN-4918176 The complaint Miss M has complained about the way Aviva Insurance Limited dealt with a claim she made under her Boiler Breakdown Cover policy. What happened Miss M bought a Boiler Breakdown Cover policy with Aviva in 2020 which she renewed each year. In June 2023 Miss M repo... (4 pages)View decision -
Decision Reference DRN-4780442
22 Jul 2024 Charles Street Securities Europe LLP UpheldInvestmentsDRN-4780442 The complaint Mr W complains that he was mis-sold investments by Charles Street Securities Europe LLP (Charles Street) on several occasions between 2005 and 2012. Mr W is being represented with this complaint. But for ease, I will refer to all actions and comments as those ... (11 pages)View decision -
Decision Reference DRN-4455897
22 Jul 2024 IGO4 Partners Limited UpheldInsuranceDRN-4455897 The complaint Dr A complains that IGO4 Partners Limited (“IGO4”) increased the premiums on his car insurance policy as a result of the telematics box score and subsequently cancelled his policy. What happened Dr A took out his telematics car insurance policy with ... (3 pages)View decision -
Decision Reference DRN-4921076
22 Jul 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4921076 The complaint Mr S complained that Barclays Bank UK Plc wrongly closed S’s business account without giving him any notice. What happened Mr S told us: In February 2023, Barclays closed his business account without giving him any warning. He only realised there was a prob... (4 pages)View decision -
Decision Reference DRN-4892372
22 Jul 2024 Chetwood Financial Limited UpheldConsumer CreditDRN-4892372 The complaint Mr H complains that Chetwood Financial Limited trading as BetterBorrow (“BB”) lent to him irresponsibly. What happened In November 2021 Mr H applied for a loan with BB. The loan was approved, and Mr H was advanced a loan for £12,000 repayable over 84 months. Mr... (3 pages)View decision -
Decision Reference DRN-4918543
22 Jul 2024 Liverpool Victoria Financial Services Limited Not upheldPensions and AnnuitiesDRN-4918543 The complaint Mr R has complained about a transfer of his self-invested personal pension (SIPP) provided by Liverpool Victoria Financial Services Limited trading as LV= (LV) to a small self-administered scheme (SSAS) in August 2014. Mr R’s SSAS was subsequently used to inves... (11 pages)View decision -
Decision Reference DRN-4919732
22 Jul 2024 Cover-More Blue Insurance Services Ltd UpheldInsuranceDRN-4919732 The complaint Miss V complains that Cover-More Blue Insurance Services Ltd (“Blue Insurance”) sold her a lifetime pet insurance policy but the terms of the policy were changed, which left her without cover for a condition she wanted to claim for. What happened Miss V took ou... (3 pages)View decision -
Decision Reference DRN-4843427
22 Jul 2024 Santander UK Plc Not upheldMortgagesDRN-4843427 The complaint Mr S complains about how Santander UK Plc managed the mortgage on a Buy To Let property after he fell into arrears. He said Santander wouldn’t offer him a lower interest rate, or take responsibility for the agents it appointed to manage and sell the property. W... (3 pages)View decision
