We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN8423432
14 Oct 2015 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr P is unhappy that AXA Insurance UK Plc decided to withdraw from the pet insurance market and its decision to transfer his pet insurance policy to another insurer. He says the new insurer has made changes to the policy terms and increased the premium unfairly. backgrou... (2 pages)View decision -
Decision Reference DRN5375252
14 Oct 2015 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mr C complains that Royal & Sun Alliance Insurance Plc (“RSA “) hasn’t offered him enough under his insurance policy for his broken ornament. Mr C is represented by Ms C.backgroundMr C’s ornament got broken accidentally. He claimed under his policy for it, and RSA... (2 pages)View decision -
Decision Reference DRN6826358
13 Oct 2015 The Co-operative Bank Plc Not upheldBanking and creditMr and Mrs C complain that The Co-operative bank Plc (Co-op) mis-sold them a privilege premier packaged bank account in 2011. Mr C is also unhappy with the way in which Co-op has conducted its dealings with him.backgroundMr and Mrs C’s complaint has already been look... (4 pages)View decision -
Decision Reference DRN3382966
13 Oct 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Miss L says HSBC Bank Plc mis-sold her a payment protection insurance (PPI) policy.backgroundThis complaint is about a single premium PPI policy taken out with a loan in 2004. Miss L says she applied for the PPI at a meeting.Our adjudicator upheld the complaint. HSBC d... (2 pages)View decision -
Decision Reference DRN3349241
13 Oct 2015 Santander UK Plc UpheldPayment protection insurance (PPI)Mr and Mrs K have complained that Santander UK Plc trading as Abbey National (“Abbey”) mis-sold them a regular premium mortgage payment protection insurance (“MPPI”) policy.backgroundI issued a provisional decision in this complaint on 16th of September 2015. That provi... (4 pages)View decision -
Decision Reference DRN6973185
13 Oct 2015 Legal & General Partnership Services Limited UpheldBanking and creditMiss S complains that Legal & General Partnership Services Limited mis-sold a mortgage to her. Miss S is represented by a solicitor.background Miss S took out a mortgage in 2007. She applied for a joint mortgage with her partner. During the application process, he... (4 pages)View decision -
Decision Reference DRN6531254
13 Oct 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs A complain that The Prudential Assurance Company Limited mis-sold them a mortgage endowment policy that didn’t suit their needs.backgroundMr and Mrs A took out a mortgage endowment policy with the Prudential in 1997 for a little over £30,000. The policy was ... (2 pages)View decision -
Decision Reference DRN3040890
13 Oct 2015 Nationwide Building Society Not upheldBanking and creditMr M and Miss G complain that Nationwide Building Society didn’t explain the early repayment charge clearly enough. They want compensation.backgroundMr M and Miss G took out a fixed rate mortgage with Nationwide. Mr M said he didn’t realise how high the early repayment ... (2 pages)View decision -
Decision Reference DRN7483228
13 Oct 2015 NRAM plc Not upheldBanking and creditThis complaint is about Mr and Mrs N’s mortgage with NRAM plc. They’re unhappy to learn that the entire mortgage is set up on interest-only terms. They thought part of it was on a capital repayment basis.background In the 1990s, Mr and Mrs N had a mortgage of around... (1 page)View decision -
Decision Reference DRN3740638
13 Oct 2015 The Co-operative Bank Plc Not upheldBanking and creditMr C has complained that The Co-operative Bank Plc (Co-op) mis-sold two packaged bank accounts to him. He pays a monthly fee for the account which offers several benefits in return.backgroundMr C opened a fee free account with Co-op in 2006. The account was upgrade... (2 pages)View decision
