We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371485 results
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Decision Reference DRN-4843422
30 Jul 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4843422 The complaint Mr and Mrs T are unhappy with the actions made by Barclays Bank UK PLC. They say they are unhappy as due to a technical error, Barclays failed to collect their mortgage payments which caused them to go into arrears. Mr and Mrs T say Barclays then reduced their ... (5 pages)View decision -
Decision Reference DRN-4831906
30 Jul 2024 Usay Business Limited Not upheldInsuranceDRN-4831906 The complaint Mr R has complained that Usay Business Limited (Usay) mis-sold a private medical insurance policy to him. What happened Mr R spoke to Usay about changing his insurer for his private medical insurance needs. Mr R has complained that Usay didn’t explain the polic... (2 pages)View decision -
Decision Reference DRN-4925001
30 Jul 2024 Creation Consumer Finance Ltd Not upheldBanking and PaymentsDRN-4925001 The complaint Miss M complains about the service she received from Creation Consumer Finance Ltd trading as Creation (Creation). Miss M says Creation had no consideration for her vulnerable condition. What happened In November 2022, Miss M entered into a fixed sum loan agree... (3 pages)View decision -
Decision Reference DRN-4836610
30 Jul 2024 Skipton Building Society Not upheldInvestmentsDRN-4836610 The complaint Mr and Mrs N complain about advice received from Skipton Building Society when taking out investments in 2002. Mr and Mrs N are being represented in their complaint by a Claims Management Company (CMC). For ease I will refer to all actions as being those of Mr ... (3 pages)View decision -
Decision Reference DRN-4670708
30 Jul 2024 Liverpool Victoria Financial Services Limited Not upheldMortgagesDRN-4670708 The complaint Mr M has complained about delays by Liverpool Victoria Financial Services Limited (LV) and its solicitors in relation to an equity release lifetime mortgage application. Mr M says that, as a result of these delays, the mortgage offer expired. LV issued a new mo... (5 pages)View decision -
Decision Reference DRN-4661588
30 Jul 2024 HBOS Investment Fund Managers Limited Not upheldPensions and AnnuitiesDRN-4661588 The complaint Mr E complains that the income payments from his with profit annuity with HBOS Investment Managers Limited (HBOS) have declined despite only requiring a 5% annual investment return to remain level. He also says it repeatedly fails to issue P60’s and annual stat... (3 pages)View decision -
Decision Reference DRN-4872753
30 Jul 2024 Succession Wealth Management Ltd UpheldInvestmentsDRN-4872753 The complaint Mr and Mrs M complain Succession Wealth Management Ltd has failed to provide the level of service they’d come to expect from its predecessor. This led to difficulties when trying to manage their portfolios and navigate the markets during the COVID-19 pandemic. ... (5 pages)View decision -
Decision Reference DRN-4492021
30 Jul 2024 Capital Professional Limited UpheldPensions and AnnuitiesDRN-4492021 The complaint Mr M has complained because he feels he was wrongly sold a personal pension (“the pension”) by a business that Capital Professional Limited (“CPL”) is now responsible for. Mr M is professionally represented but for ease I will just refer to Mr M. What happene... (7 pages)View decision -
Decision Reference DRN-4883088
30 Jul 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4883088 The complaint Mr R complains about the way Liverpool Victoria Insurance Company Limited (LV) handled a claim he made under his motor insurance policy. What happened In October 2023 Mr R was involved in an accident and he made a claim on the motor insurance policy he had with... (3 pages)View decision -
Decision Reference DRN-4853705
30 Jul 2024 Volvo Car UK Limited Not upheldConsumer CreditDRN-4853705 The complaint Mr C is unhappy that a quote he obtained from Volvo Car UK Limited (“VC”) for a hire purchase agreement increased in price after one week. What happened In late December 2023, Mr C enquired with VC about acquiring a new car. VC put together a finance proposal ... (2 pages)View decision
