We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4713638
12 Apr 2024 Toyota Financial Services (UK) Plc Not upheldConsumer CreditDRN-4713638 The complaint Miss V complains about the quality of a car she has been financing through an agreement with Toyota Financial Services (UK) PLC (who I’ll call TFS). She also says they were unreasonable to report adverse information to her credit file. What happened The details of... (2 pages)View decision -
Decision Reference DRN-4503841
12 Apr 2024 Paragon Bank Plc Not upheldMortgagesDRN-4503841 The complaint Miss O complains that Paragon Bank PLC has made multiple mistakes with her buy-to-let mortgage, which have resulted in the balance being higher than it should be and her credit file being adversely affected. What happened Miss O has a buy-to-let interest-only mort... (2 pages)View decision -
Decision Reference DRN-4736629
12 Apr 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4736629 The complaint Mrs W has complained about the quality of a car she acquired under a hire purchase agreement with NIIB Group Limited trading as Northridge Finance (NIIB). What happened To summarise, Mrs W acquired a used car under a four-year hire purchase agreement with NIIB in ... (4 pages)View decision -
Decision Reference DRN-4410106
12 Apr 2024 Computershare Investor Services Plc Not upheldInvestmentsDRN-4410106 The complaint Mr R complains about Computershare Investor Services Plc, (‘Computershare’). Mr R had a share incentive plan. He says Computershare failed to notify him of the options available to him when he retired, and it then sold his shares without his authority. So, to put ... (3 pages)View decision -
Decision Reference DRN-4655656
12 Apr 2024 Hiscox Insurance Company Limited Not upheldInsuranceDRN-4655656 The complaint W, a charity, complains Hiscox Insurance Company Limited turned down a claim it made on its professional insurance portfolio policy. What happened In September 2012 W contacted Hiscox (via its broker) and requested assistance to defend fraud charges the relevant a... (4 pages)View decision -
Decision Reference DRN-4710349
12 Apr 2024 Amtrust Europe Limited UpheldInsuranceDRN-4710349 The complaint Mr B complains that Amtrust Europe Limited unfairly refused to fund a claim under his legal expenses insurance policy. Where I refer to Amtrust, this includes the actions of its agents and claims handlers for which it takes responsibility. What happened In March 2... (3 pages)View decision -
Decision Reference DRN-4484060
12 Apr 2024 Computershare Investor Services Plc UpheldInvestmentsDRN-4484060 The complaint Mr J complains about Computershare Investor Services PLC (‘Computershare’), He says that Computershare sold his share incentive plan shares without his knowledge, and without warning him that it planned to do this. What happened Mr J initially complained about an ... (4 pages)View decision -
Decision Reference DRN-4639802
12 Apr 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4639802 The complaint Mr F is unhappy about Bank of Scotland plc trading as Halifax’s (Halifax) decision not to refund the money he paid for gardening services. What happened The view of 8 February 2024 detailed the background to this complaint. So, I’ll only provide a brief overview ... (4 pages)View decision -
Decision Reference DRN-4589236
12 Apr 2024 Advance Insurance Agencies Ltd Not upheldInsuranceDRN-4589236 The complaint Miss M has complained about her motorhome insurance broker Advanced Insurance Agencies Ltd (AIA). She feels it mis-sold her a policy because, following the theft of her motorhome, her insurer declined her claim. A complaint has also been made by Miss M about her i... (2 pages)View decision -
Decision Reference DRN-4708981
12 Apr 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4708981 The complaint Mr G complains that Santander UK Plc won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In August 2022, Mr G was looking to get some building work done at his property and found a builder on an online directory of trad... (4 pages)View decision
