We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366873 results
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Decision Reference DRN-4702922
20 May 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4702922 The complaint Mrs M complained that she has suffered a financial loss as a result of Scottish Widows Limited (Scottish Widows) causing a delay in her pension withdrawal. Mrs M would like to be compensated for any financial loss she has suffered as a result, as well as £2,000 in... (4 pages)View decision -
Decision Reference DRN-4079264
20 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4079264 The complaint Mr S has complained about Creation Consumer Finance Ltd trading as Creation.Co.Uk (‘Creation’) in relation to a solar panel system he purchased using a fixed-sum loan from Creation. What happened In March 2015, Mr S bought a solar panel system (‘the system’), from... (5 pages)View decision -
Decision Reference DRN-4636105
20 May 2024 Newbridge Financial Planning Limited Not upheldPensions and AnnuitiesDRN-4636105 The complaint Mr S has complained that Newbridge Financial Planning Limited (Newbridge) did not follow his instruction to convert his equity based pension benefits to cash. As a result, He feels that he has suffered a material financial loss. Mr S would like to be compensated f... (5 pages)View decision -
Decision Reference DRN-4729583
20 May 2024 Suffolk Life Pensions Limited Not upheldPensions and AnnuitiesDRN-4729583 The complaint Mr C complained about Suffolk Life Pensions Limited trading as Curtis Banks Pensions (CB) deducting money from his pension arrangement. What happened Mr C started his self-invested personal pension (SIPP) some years previously with Wolanski & Co Trustees Li... (5 pages)View decision -
Decision Reference DRN-4765837
20 May 2024 Red Sands Insurance Company (Europe) Limited Not upheldInsuranceDRN-4765837 The complaint Mr and Mrs T have complained that Red Sands Insurance Company (Europe) Limited hasn’t paid out the full amount on a claim they made on their single trip travel insurance policy. As it is Mr T leading on the complaint, I will mostly just be referring to him in this... (3 pages)View decision -
Decision Reference DRN-4709727
20 May 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4709727 The complaint Mr B complains that Scottish Widows Limited (SW) provided poor service for his personal pension over the last few years. What happened Mr B has a personal pension with SW. On 11 November 2022, Mr B asked SW to send him a schedule of transfers and withdrawals since... (6 pages)View decision -
Decision Reference DRN-4758719
20 May 2024 Ageas Insurance Limited UpheldInsuranceDRN-4758719 The complaint Miss O complains that Ageas Insurance Limited mishandled her motor insurance policy. What happened For the year from 11 May 2021, Miss O bought a motor policy branded with the name of a retailer and arranged by an insurance intermediary. Ageas was the insurer that... (3 pages)View decision -
Decision Reference DRN-4806159
20 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4806159 The complaint Miss O complains Lloyds Bank PLC (“Lloyds”) closed her accounts and loaded a fraud marker against her. What happened The details of this complaint are well known by both parties, so I won’t repeat them again here in detail. Instead, I’ll focus on setting out some ... (4 pages)View decision -
Decision Reference DRN-4775383
20 May 2024 Attivo Financial Services Limited UpheldPensions and AnnuitiesDRN-4775383 The complaint Mr & Mrs T have complained that Attivo Financial Services Limited (Attivo) should have acted as their Independent Financial Adviser (IFA) for both Mr T’s Self invested personal pension (SIPP) and other investments that they hold. They believe this has resulted... (5 pages)View decision -
Decision Reference DRN-4770865
20 May 2024 Go Car Credit Limited Not upheldConsumer CreditDRN-4770865 Complaint Mr M complains that Go Car Credit Limited (“Go Car Credit”) unfairly entered into hire purchase agreements with him. He’s said that the monthly payments to his agreements were unaffordable. Background In October 2021, Go Car Credit provided Mr M with finance for a use... (3 pages)View decision
