We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4803710
17 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4803710 Complaint Mrs G is unhappy that Santander UK Plc didn’t reimburse her after she informed it she’d fallen victim to a scam. Background This complaint concerns losses from Mrs G’s account. However, the underlying dispute also involved her husband, Mr G and so, where necessary, I’... (4 pages)View decision -
Decision Reference DRN-4717322
17 May 2024 Black Horse Limited Not upheldConsumer CreditDRN-4717322 The complaint Mr D complains that Black Horse Limited (“BHL”) unfairly entered into a hire purchase agreement (“agreement”) with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. Mr D also complains that when ... (3 pages)View decision -
Decision Reference DRN-4702067
17 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4702067 Complaint Mr and Mrs G are unhappy that Santander UK Plc didn’t reimburse them after they informed it they’d fallen victim to a scam. Background In August 2022, Mr and Mrs G wanted to have some home improvement work carried out. They spoke to their neighbour about a contractor ... (4 pages)View decision -
Decision Reference DRN-4786480
17 May 2024 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-4786480 The complaint Mr M complains that Hargreaves Lansdown Asset Management Limited trading as Hargreaves Lansdown (Hargreaves) allowed him to purchase ineligible stock into his Stocks and Shares Individual Savings Account (ISA) but wouldn’t then reimburse his fees for purchasing th... (7 pages)View decision -
Decision Reference DRN-4796236
17 May 2024 Tandem Personal Loans Ltd UpheldConsumer CreditDRN-4796236 The complaint Mrs O says Tandem Personal Loans Ltd, trading as Oplo, irresponsibly lent to her. What happened Mrs O took out a loan over 72 months for £15,000 from Oplo on 3 March 2022. The monthly repayments were £383.16 and the total repayable was £27,587.96. Mrs O says she a... (3 pages)View decision -
Decision Reference DRN-4803519
17 May 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4803519 The complaint Mrs K has complained that NewDay Ltd, trading as Aqua (“NewDay”), irresponsibly granted her a credit card account, which she couldn’t afford to repay. What happened Mrs K took out a credit card with NewDay in July 2019, with a credit limit of £1,200. Mrs K said sh... (3 pages)View decision -
Decision Reference DRN-4711346
17 May 2024 Nationwide Building Society Not upheldInvestmentsDRN-4711346 The complaint Miss B has complained about the delays she experienced with Nationwide Building Society (‘NBS’) when transferring into her new ISA account. Miss B is also unhappy with the attitude of one of NBS’ managers. To put the matter right Miss B would like interest on the ... (4 pages)View decision -
Decision Reference DRN-4554790
17 May 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4554790 The complaint Mrs P complains that interest and charges refunded by TSB Bank plc should’ve been refunded to her personally rather than to her account. What happened Mrs P had an overdraft with TSB Bank Plc which was included within a Debt Relief Order (DRO) granted in September... (2 pages)View decision -
Decision Reference DRN-4703454
17 May 2024 St. James's Place Wealth Management Plc Not upheldInvestmentsDRN-4703454 The complaint Mr M has complained about the inaccurate and unverified advice he received from St James’s Place Wealth Management Plc (‘SJP’) regarding the sale of his Venture Capital Trust (‘VCT’) shares. He has also complained SJP hadn’t sought updated information about his ci... (7 pages)View decision -
Decision Reference DRN-4572010
17 May 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4572010 The complaint P, a limited company, complains that HSBC UK Bank Plc unreasonably blocked and then returned a payment into the account. They’d like the funds returned to them, and to be compensated for the inconvenience. What happened P is represented by its director, Mr C. In N... (3 pages)View decision
