We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366700 results
-
Decision Reference DRN-4788295
15 May 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4788295 The complaint Mr W complains that Starling Bank Limited hasn’t refunded him after him fell victim to what’s commonly known as a safe account scam. What happened Mr W received a call from an unknown number. It displayed as ‘no caller ID’ on his phone. The caller claimed to be fr... (4 pages)View decision -
Decision Reference DRN-4798328
15 May 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4798328 The complaint Miss W complains that MBNA Limited lent irresponsibly when it approved her credit card application and later increased the credit limit. What happened The background to this complaint and my initial conclusions were set out in a provisional decision. I said: In No... (3 pages)View decision -
Decision Reference DRN-4351965
15 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4351965 The complaint Mr S complains National Westminster Bank Plc unfairly removed his overdraft and closed his account. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mr S o... (3 pages)View decision -
Decision Reference DRN-4684507
15 May 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4684507 The complaint Mr A complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement (“agreement”) with him. He says that due to his personal and financial circumstances at the relevant time the agreement was unaffordable. Mr A also complai... (4 pages)View decision -
Decision Reference DRN-4699725
15 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4699725 The complaint D complains that Barclays Bank UK PLC didn’t do enough to protect them when they were the victims of a scam. D is being supported by a representative but for ease, I’ll refer to D throughout this decision. What happened The background to this complaint is well kno... (5 pages)View decision -
Decision Reference DRN-4800427
15 May 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4800427 The complaint Miss W complains that NewDay Ltd trading as Fluid Credit Card (“NewDay”) irresponsibly lent to her. She says it gave her a credit card and credit limit increases that weren’t affordable. What happened Miss W’s application for credit was approved in August 2021 and... (4 pages)View decision -
Decision Reference DRN-4759635
15 May 2024 Vitality Health Limited Not upheldInsuranceDRN-4759635 The complaint Mr K is unhappy that Vitality Health Limited declined his private medical insurance claim. What happened Mr K has a private medical insurance plan with Vitality. This an annual policy which started on 1 April 2023 and expired on 31 March 2024. Mr K, unfortunately,... (2 pages)View decision -
Decision Reference DRN-4772271
15 May 2024 Legal and General Assurance Society Limited UpheldInsuranceDRN-4772271 The complaint Mr and Mrs M have complained that Legal and General Assurance Society Limited (“L&G”) wouldn’t accept a claim on their life policy when Mr M was advised he had a terminal condition. What happened Mr and Mrs M bought a joint life insurance policy in 2005 (“the ... (3 pages)View decision -
Decision Reference DRN-4782564
15 May 2024 D T & T Corporation Limited UpheldBanking and PaymentsDRN-4782564 The complaint Mr W complains that DT & T Corporation Limited delayed in sending him appropriate notification that his benefit payment hadn’t been received and of the customer service he received. What happened Mr W has advised us that he has mental and physical health probl... (3 pages)View decision -
Decision Reference DRN-4800420
15 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4800420 The complaint Mrs R is unhappy with the service received from Aviva Insurance Limited when making a claim on the private medical insurance policy (‘the policy’) she has the benefit of in relation to her knee. What happened Aviva initially covered Mrs R’s physiotherapy session... (4 pages)View decision
