We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366763 results
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Decision Reference DRN-4799770
16 May 2024 Euroins AD Not upheldInsuranceDRN-4799770 The complaint Mr R, Mrs W and Miss W complain about Euroins AD’s handling of their travel insurance claim. My references to Euroins include its claim and complaint handling agent. Mr R, Mrs W and Miss W and other people are insured on the policy but as Mr R has led the claim an... (4 pages)View decision -
Decision Reference DRN-4676443
16 May 2024 DAS Legal Expenses Insurance Company Limited Not upheldInsuranceDRN-4676443 The complaint Mr and Mrs S’ complaint is about the handling of a claim they made on their DAS Legal Expenses Insurance Company Limited (‘DAS’) legal expenses insurance policy. Mr and Mrs S say DAS treated them unfairly. In this decision all references to DAS include their claim... (4 pages)View decision -
Decision Reference DRN-3978598
16 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-3978598 The complaint A company I’ll call H complains that HSBC UK Bank PLC (HSBC) closed its account without notice and without explaining why. H is represented by its director, Mr S. What happened On 1 December 2022, HSBC issued a letter to H saying that it had decided to close H’s a... (2 pages)View decision -
Decision Reference DRN-4711007
16 May 2024 Liverpool Victoria Financial Services Limited Not upheldInsuranceDRN-4711007 The complaint Mrs C complains that upon surrender of her whole of life policy, Liverpool Victoria Financial Services Limited (LV) paid her less than originally quoted because of changes to the method in calculating the value of the policy. Mrs C is being represented in her comp... (3 pages)View decision -
Decision Reference DRN-4705349
16 May 2024 Amtrust Europe Limited Not upheldInsuranceDRN-4705349 The complaint Mr and Mrs H complain Amtrust Europe Limited unfairly caused them to raise a claim on their self-build warranty policy, when they didn’t need to. Any reference to Amtrust includes its agents. What happened Mr and Mrs H had a building warranty with Amtrust. In 2023... (3 pages)View decision -
Decision Reference DRN-4751123
16 May 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4751123 The complaint Mr A is unhappy that Tesco Personal Finance PLC gave him incorrect information about his balance transfer. What happened Mr A has a Tesco credit card. He says he regularly received offers from Tesco inviting him to transfer to it a balance owed to another lender a... (2 pages)View decision -
Decision Reference DRN-4461276
16 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4461276 The complaint Mr K complains that Barclays Bank UK Plc closed his accounts without notice and without good reason. His account showed that he was overdrawn by £500,000, and he believes this resulted in a loan being declined. He also believes that the bank’s actions meant that h... (2 pages)View decision -
Decision Reference DRN-4801706
16 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4801706 The complaint Mr S complains about the actions of Aviva Insurance Limited after he made claims under his home emergency policy. He says Aviva is responsible for causing damage to his drains. He’s also unhappy with the customer service he’s received from it. Aviva is the underwr... (7 pages)View decision -
Decision Reference DRN-4354848
16 May 2024 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4354848 The complaint Mr H has complained about the data Barclays Bank UK PLC has reported on his credit file, following the completion of his Scottish Debt Arrangement Scheme (DAS). He’d like a default to be put on his credit file, and backdated to 2016 when the DAS started, to preven... (2 pages)View decision -
Decision Reference DRN-4581726
16 May 2024 MotoNovo Finance Limited Not upheldConsumer CreditDRN-4581726 The complaint Ms D complains that MotoNovo Finance Limited “MotoNovo”) irresponsibly granted her a car finance agreement she couldn’t afford to repay. What happened In June 2019, Ms D acquired a used car financed by a hire purchase agreement from MotoNovo. Ms D was required to ... (3 pages)View decision
