We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
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Decision Reference DRN-4568010
19 Mar 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-4568010 The complaint Mrs M complains that Tesco Underwriting Limited, who she holds car insurance with, unfairly recorded a fault claim against her What happened Mrs M insures a car with Tesco. A claim was made following a collision between her and a third party who I’ll refer to as T... (2 pages)View decision -
Decision Reference DRN-4151902
19 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4151902 The complaint Mr B complains that Revolut Ltd (“Revolut”) won’t refund over £71,000 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr B saw an advert for an investment... (3 pages)View decision -
Decision Reference DRN-4672571
19 Mar 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4672571 The complaint Mr B complains that J.P. Morgan Limited trading as Chase (‘Chase’) won’t refund the money he lost when he fell victim to a scam. What happened Mr B says that he received a call from someone who said they were from the Financial Conduct Authority (FCA) about his Ch... (3 pages)View decision -
Decision Reference DRN-4657920
19 Mar 2024 Hedgehog Limited UpheldInsuranceDRN-4657920 The complaint Mr B complains Hedgehog Limited (Hedgehog) unfairly cancelled his motor insurance policy. There are several parties and representatives of Hedgehog involved throughout the complaint but for the purposes of this complaint I’m only going to refer to Hedgehog. What h... (3 pages)View decision -
Decision Reference DRN-4693845
19 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4693845 The complaint A charity which I’ll call ‘F’ complains that Barclays Bank UK Plc didn’t open an account when requested, which prevented the charity receiving income. The complaint is brought on F’s behalf by their chief executive, Mr M. So, to make things easier there will be ti... (6 pages)View decision -
Decision Reference DRN-4634661
19 Mar 2024 Yodelar Investments Limited UpheldInvestmentsDRN-4634661 The complaint Mr L complains that Yodelar Investments Limited failed to effectively manage the transfer of some investments to a new provider following it providing him with advice to proceed with that change. What happened The transfer that has caused this complaint followed s... (4 pages)View decision -
Decision Reference DRN-4634829
19 Mar 2024 Yodelar Investments Limited Not upheldInvestmentsDRN-4634829 The complaint Mrs L complains that Yodelar Investments Limited failed to effectively manage the transfer of some investments to a new provider following it providing her with advice to proceed with that change. What happened The transfer that has caused this complaint followed ... (3 pages)View decision -
Decision Reference DRN-4693772
19 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4693772 The complaint Mr T complains about pension information provided by The Prudential Assurance Company Limited (Prudential). What happened Mr T said he was advised not to join an employer’s pension scheme in the 1980s. Following a review by Prudential he was given pension mis-sell... (7 pages)View decision -
Decision Reference DRN-4600692
19 Mar 2024 Charter Court Financial Services Limited Not upheldBanking and PaymentsDRN-4600692 The complaint Mr T complains that Charter Court Financial Services Limited (“Charter Court”) will make a charge if he transfers his ISA to another provider. What happened In 2023, Mr T and his wife each applied for ISAs with Charter Court. Mr T’s application was successful and ... (3 pages)View decision -
Decision Reference DRN-4375726
19 Mar 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4375726 The complaint Mr K complains that Santander UK Plc hasn’t refunded him after he fell victim to an investment scam. What happened The background to this complaint is well-known to both parties and so I’ll only provide a summary of key events here. Mr K was searching for investme... (5 pages)View decision
