We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-4702591
17 May 2024 Barclays Bank Plc UpheldInvestmentsDRN-4702591 The complaint Mrs W complaints about how Barclays Bank Plc (‘Barclays’) administered the transfer of her Individual Savings Account (‘ISA’). She says this took too long, and it caused her a financial loss and some distress and inconvenience. What happened Mrs W has made a numbe... (4 pages)View decision -
Decision Reference DRN-4800962
17 May 2024 Quidie Limited UpheldConsumer CreditDRN-4800962 The complaint Mr F complains that Quidie Limited trading as Fernovo (“Quidie”) provided him with loans without carrying out sufficient affordability checks. What happened A summary of Mr F’s borrowing can be found below. loan number loan amount agreement date repayment date num... (7 pages)View decision -
Decision Reference DRN-4786292
17 May 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4786292 The complaint Mrs H’s complaint is about a mortgage she used to have with Barclays Bank PLC. She is unhappy with the amount of time it took for Barclays to send her a redemption statement. Due to the amount of time that the statement was taking, Mrs H went to her local branch f... (4 pages)View decision -
Decision Reference DRN-4708934
17 May 2024 Calpe Insurance Company Limited Not upheldInsuranceDRN-4708934 The complaint Mr S complains about the category of write-off Calpe Insurance UK plc (“Calpe”) allocated to his car following an incident. When I mention Calpe I also mean its assessors and engineers. What happened Mr S had a motor insurance policy with Calpe covering his car. H... (2 pages)View decision -
Decision Reference DRN-4702399
17 May 2024 Barclays Bank Plc UpheldInvestmentsDRN-4702399 The complaint Mr W complaints about how Barclays Bank Plc (‘Barclays’) administered the transfer of his Individual Savings Account (‘ISA’). He says this took too long, and it caused him a financial loss and some distress and inconvenience. What happened Mr W has made a number o... (4 pages)View decision -
Decision Reference DRN-4770108
17 May 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4770108 The complaint Mr and Mrs T complain that Barclays Bank UK PLC won’t refund the money they lost when they were the victims of a scam. What happened Mr and Mrs T were having their property renovated and, in July 2023, they received an email which appeared to be from their project... (5 pages)View decision -
Decision Reference DRN-4800956
17 May 2024 FUND OURSELVES LIMITED UpheldConsumer CreditDRN-4800956 The complaint Mr M, through his representative, complains that FUND OURSELVES Limited trading as Fund Ourselves (“Fund Ourselves”) gave him a loan without carrying out sufficient affordability checks. Mr M’s representative also says that he is a vulnerable person and so may not... (5 pages)View decision -
Decision Reference DRN-4735516
17 May 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4735516 The complaint Mr V’s complaint concerns a letter he received from Santander UK Plc in May 2023 regarding the number of complaints he’d made about the service he’d received from Santander. What happened Mr V received a letter in May 2023 which referred to the high number of comp... (2 pages)View decision -
Decision Reference DRN-4803316
17 May 2024 MBNA Limited UpheldBanking and PaymentsDRN-4803316 The complaint Mr B complains MBNA Limited gave him incorrect information about his credit card repayments which has led to financial hardship. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant elem... (4 pages)View decision -
Decision Reference DRN-4748308
17 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4748308 The complaint Ms B is unhappy that Monzo Bank Ltd (“Monzo”) won’t refund her for six payments totalling £22,500 she made as a result of a romance/investment scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them i... (5 pages)View decision
