We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4783126
17 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4783126 The complaint Mr R complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In September 2023, Mr R received a message from a friend of his on a social media platform about investing in cryptocurrency. The friend said they had... (3 pages)View decision -
Decision Reference DRN-4777366
17 May 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4777366 Complaint Mr R has complained about personal loans Loans 2 Go Limited (“L2G”) provided to him. He says the loans were unaffordable and were therefore irresponsibly lent to him. Background L2G provided Mr R with a loan for £500 in December 2018. This loan had an APR of 990.1% an... (3 pages)View decision -
Decision Reference DRN-4802688
17 May 2024 West One Loan Limited Not upheldMortgagesDRN-4802688 The complaint Ms L complains that she’s a victim of fraud and she was coerced by a third party into taking out a bridging loan with West One Loan Limited. She considers West One to have been complicit in the fraud. She also complains that West One wouldn’t allow her to extend t... (4 pages)View decision -
Decision Reference DRN-4787586
17 May 2024 Madison CF UK Limited Not upheldBanking and PaymentsDRN-4787586 Complaint Miss M has complained about a credit card Madison CF UK Limited (trading as “118 118 Money”) provided to her. She says that she couldn’t afford to make the payments on the credit card the subsequent limit increase and proportionate checks would clearly have shown this... (3 pages)View decision -
Decision Reference DRN-4782435
17 May 2024 Chetwood Financial Limited Not upheldConsumer CreditDRN-4782435 Complaint Mr C has complained about a personal loan Chetwood Financial Limited (trading as “Better Borrow”) provided to him. He says the loan was unaffordable and shouldn’t have been provided to him. Background Better Borrow provided Mr C with a loan for £5,000.00 in April 2021... (3 pages)View decision -
Decision Reference DRN-4632433
17 May 2024 Barclays Bank Plc Not upheldBanking and PaymentsDRN-4632433 The complaint A company which I’ll call ‘M’ complains that Barclays Bank Plc treated them unfairly when it reviewed several of their transactions for fraud purposes. The complaint is brought on M’s behalf by their director, Mr M. What happened M had an agreement with Barclays f... (3 pages)View decision -
Decision Reference DRN-4572567
17 May 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4572567 The complaint Miss T complains that Bank of Scotland plc, trading as Halifax, won’t refund the money she lost when she was the victim of what she feels was a scam. What happened In November 2022, Miss T realised the roof at her property was leaking and so tried to find someone ... (3 pages)View decision -
Decision Reference DRN-4624211
16 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4624211 The complaint Miss B complains that Monzo Bank Ltd won’t refund her the money she lost after she fell victim to an Authorised Push Payment (APP) scam. In bringing her complaint to this service Miss B is represented, but for ease of reading I’ll refer to Miss B throughout this d... (7 pages)View decision -
Decision Reference DRN-4618204
16 May 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4618204 The complaint Miss B complains J.P. Morgan Europe Limited (Chase) won’t refund all the money she lost when she fell victim to a scam. What happened In early 2023, Miss B started investing with a company I’ll refer to as N – having seen and responded to an advert for them. Unfor... (3 pages)View decision -
Decision Reference DRN-4504985
16 May 2024 Accord Mortgages Limited Not upheldMortgagesDRN-4504985 The complaint Miss G and Ms G complain about the way Accord Mortgages Limited dealt with their application for a consumer buy to let mortgage. They say they lost the property they wanted to buy and interest rates have now increased. They ask that Accord offers a mortgage at the... (2 pages)View decision
