We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371633 results
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Decision Reference DRN-4928771
29 Jul 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4928771 The complaint Mr and Mrs B complain because Inter Partner Assistance SA (‘IPA’) said it could no longer provide cover for a holiday under their travel insurance policy. All references to IPA include the agents appointed to handle policy enquires and claims on its behalf. Wha... (4 pages)View decision -
Decision Reference DRN-4916940
29 Jul 2024 Capita Life & Pensions Regulated Services Limited UpheldPensions and AnnuitiesDRN-4916940 The complaint Mr V has complained about a transfer of his self invested personal pension (SIPP) to a small self-administered scheme (SSAS) in 2014. Mr V’s SSAS was subsequently used to invest in an overseas property investment which appears now to have little value. Mr V say... (15 pages)View decision -
Decision Reference DRN-4930605
29 Jul 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4930605 Complaint Mr C has complained about personal loans Oakbrook Finance Limited (trading as “Likely Loans”) provided to him. He says that these loans were unaffordable and shouldn’t have been provided. Mr C is being assisted in his complaint by a claims management company (“CMC... (3 pages)View decision -
Decision Reference DRN-4841258
29 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4841258 Complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In August 2019, Moneybarn ... (3 pages)View decision -
Decision Reference DRN-4918249
29 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4918249 Complaint Mr L complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable so he should not have been lent to. Background In March 2019, Moneybarn provided M... (4 pages)View decision -
Decision Reference DRN-4905906
29 Jul 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4905906 Complaint Mr B has complained about the overdraft charges Bank of Scotland plc (trading as “Halifax”) applied to his current account. He’s said the charges were unfair as there was a failure to take account his patterns of reliance on debt and hardcore borrowing. In Mr B’s v... (4 pages)View decision -
Decision Reference DRN-4813688
29 Jul 2024 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-4813688 Complaint Mrs M complains that Startline Motor Finance Limited (“Startline”) unfairly entered into a hire-purchase agreement with her. She’s said the monthly payments to the agreement were unaffordable and so she shouldn’t have been accepted for it. Background In October 20... (4 pages)View decision -
Decision Reference DRN-4907971
29 Jul 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-4907971 Complaint Miss S complains that Startline Motor Finance Limited (“Startline”) unfairly entered into a hire-purchase agreement with her. She’s said the monthly payments to the agreement were unaffordable and so she shouldn’t have been accepted for it. Background In January 2... (3 pages)View decision -
Decision Reference DRN-4898208
29 Jul 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4898208 Complaint Mr C complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In January 2022, Moneybarn... (3 pages)View decision -
Decision Reference DRN-4819099
29 Jul 2024 Secure Trust Bank Plc Not upheldConsumer CreditDRN-4819099 Complaint Mr P complains that Secure Trust Bank (trading as “Moneyway”) unfairly entered into a hire- purchase agreement with him. He’s said that the agreement was unaffordable. Background In November 2019, Moneyway provided Mr P with finance for a used car. The cash price ... (3 pages)View decision
